Toronto, Ontario, Canada
I focus on operational efficiencies and continuous improvement which enhance process execution and client satisfaction. Bridging the gap between clients and carriers, I've honed my skills in customer service management and problem-solving, ensuring a seamless transportation network. With expertise in global logistics, I am committed to elevating service delivery and executing successful transportation loads. My role involves proactive communication and the management of transportation exceptions, embodying a mission to provide exceptional customer service and contribute to the organization's growth.
Identifies, recommends, and implements operational efficiencies to drive continuous improvement in the execution of processes Provides ongoing visibility into transportation movements and performance Reviews and ensures all shipments have been successfully planned and successfully delivered Manages execution of transportation loads Monitors status updates from carriers (in-transit, appointment, delivered etc.) and proactively communicate and resolve transportation exceptions Provides customer service to clients and vendors during transportation planning and execution Liaise with Continuous Improvement team to support implementation of operational and system improvements Manage client and carrier relationships
Point of Sale Transactions and customer service. Product knowledge to ensure that customers are given the relevant information to safety complete their projects. Build customer orders and coordinate delivery using SAP software. Coordinate product transfer to ensure that customer orders are filled accordingly and I a timely manner.
Analysis of situation to provide debt solutions. Deliver high quality customer service with compassion and understanding.
Prepare import and export documentations. Handle customer complaints Conduct transactions and complete daily reports. Assist customers with queries and explain procedures. Freight checking and warehousing.