Kolkata, West Bengal, India
Tirtha has been a driven and dedicated Senior Project Engineer at Wipro LTD, where she has led the EBS team with remarkable dedication and expertise. She holds a bachelor's degree in Computer Science & Engineering from the University of Engineering & Management, Kolkata. Tirtha's passion for learning and innovation is evident in her work, as she continuously seeks to adopt and improve new technologies. She is currently advancing her career by embarking on a new chapter at the Indian Institute of Management Kozhikode (IIM K). Outside of her professional pursuits, Tirtha finds solace in watching anime and has a deep appreciation for Kawaii pastel art and anime journaling. These creative interests provide a perfect balance to her primary passion for coding, enriching her life and fueling her continuous quest for knowledge and self-improvement.
– Spearheaded digital transformation by developing a digital attendance tracking system, saving 250+ man-hours – Led a team of 5 to deliver a robust product that exceeded expectations in scope, quality, and user satisfaction
– Managed 7,000+ change requests related to upgrades, strengthening the robustness of Windows and Linux servers – Boosted operations of 350+ projects by 35%, conducting server upgrades by following the waterfall methodology – Attained a 20% improvement in resource need planning by using Power BI dashboards to analyze 1,000+ changes – Minimized audit time by 40% through designing 5+ robust features in the MVP for an audit management platform – Spearheaded peer reviews of 320+ tickets for server setup, achieving zero escalations and 100% on-time deliveries – Engineered 15+ workflows for seamless server change management in ServiceNow, ensuring business continuity – Eliminated task iterations by 100% through synchronization of stakeholder inputs with the solutions architects Initiatives - - Developed 3+ training modules on Web API and SQL and 4+ proficiency evaluations for 15+ newly hired individuals - Saved 18,000+ man-hours by optimizing onboarding process through detailed documentation and learning assessment - Minimized change completion time by 33% by establishing a Standard Operating Procedure (SOP) post-migration - Saved INR 1.6 mn costs by reducing onboarding time from 6 months to 1 month, promoting rapid resource utilization - Trained 120+ employees from 10+ diverse teams on ITIL, enhancing cross-functional operations and service delivery Achievements - - Achieved Collaborative Excellence Award among 30+ peers for cross-functional knowledge sharing across 7+ teams - Secured early promotion within 12 months post-confirmation, due to strong client testimonials and satisfaction metrics
– Assessed 500+ network error logs which led to a 20% increase in website uptime, by using Splunk queries & analysis – Operated in a team utilizing Agile Methodology aligning with Scrum events like Sprint Planning, Daily Standups – Elevated website uptime by 33% by diagnosing and resolving 150+ critical JIRA incidents with acute precision – Saved 50+ man hours by automating the process of testing web applications on various browsers using Selenium – Decreased system downtime by 30% by executing upgrade of 24+ servers in less than 15 hours, adhering to SLA