About
I'm a Sr. Associate with 8 years of experience. I've consistently met and exceeded my KRA's and KPI's throughout my career. Within the last year, I've topped our leaderboard 8 out of 10 months. I do well understand the importance of Customer's Satisfiction and how to increase productivity. Very much comfortable with shift timings.
Experience
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Assistant Manager at Wipro
Jul 2025 - Present · 1 yr
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Tata consultancy services (Kolkata, West Bengal, India)
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Senior Workflow Specialist
Jan 2022 - Jul 2025 · 3 yrs 7 mos
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Senior Inflow Specialist
Jan 2022 - Jul 2025 · 3 yrs 7 mos
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Concentrix (Full-time · 9 yrs 1 mo)
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Senior Customer Service Associate
Jul 2016 - Jul 2025 · 9 yrs 1 mo
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Senior Customer Service Associate at Concentrix
Jul 2016 - Oct 2021 · 5 yrs 4 mos
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Senior Billing Specialist at BT Group
Oct 2021 - Jan 2022 · 4 mos