Scarborough, Ontario, Canada
Accepting, entering, processing and filling prescriptions accurately and efficiently through Kroll -Dealing with healthcare professionals, third party insurances and staff members. Assisting in inventory management. - Assisting pharmacist in all the situations as needed. -Answering phone calls and assisting the patient over the phone. -Processing payment and owing balance. - Worked on bottling, labelling, ordering, blistering, syrup filling. -Managing the workflow and billings for the blisters.
Customer/ Client handling Purchase and procurement of raw material (active ingredients) Understanding client requirements. Governmental documentation Regulatory Documentation requirement Marketing and sales Team coordination and batch planning Documentation for product approvals Co-ordination with regulatory authorities for permissions and approval Handling GMP approvals and audits Compliance with GMP and SOPs for production planning and procurement Co-ordination with QA team for required documents to submit BMRs
Complaint handling for medical devices Analysing the complaint received through the customers and various other platforms by working on Trackwise software. Using the platforms like ARIS Global and ARGUS for running the surveillance. Referring EU MDR for European markets for handling complaints and its compliance. Analyzing the ICSR forms filled for surveillance to register the complaints. Medical writing and literature review for the medical devices and the pharmacovigilance. Training for the SME for running the process with skills and error-free. Complaint evaluation and complaint investigation for medical devices and KPI evaluation for Quality check of the work