Germany
iGaming executive with 20 years of experience across eCommerce and regulated online gaming, combining platform management, payments, customer lifecycle and operational leadership. As Head of Digital Operations - Online Casino at Sächsische Spielbanken-GmbH & Co. KG, I am responsible for the end-to-end operation of the regulated German online casino DIE-SPIELBANK.de. My role covers full P&L responsibility, platform provider management, payment infrastructure, risk & fraud, CRM, customer support, casino operations and marketing execution. I have built and scaled iGaming operations in a highly regulated environment, achieving consistent high single-digit to double-digit month-over-month growth – despite significant platform and budget constraints. My core focus is on building scalable iGaming operations by combining platform strategy, operational excellence and AI-driven automation across the player lifecycle. With a background in eCommerce and digital business, I bring a strong commercial mindset and hands-on leadership approach to complex digital operations. I am passionate about building high-performing teams, developing talent and establishing sustainable partnerships with platform, content and service providers. Experienced in navigating complex stakeholder environments and aligning technology, operations and business strategy to drive sustainable growth. Open to connecting with iGaming operators, platform providers and technology partners.
• End-to-end operational responsibility for the regulated German online casino DIE-SPIELBANK.de • Platform provider management including roadmap coordination and operational stability • Payment operations and integrations (Adyen, PayPal, Paysafe Group) • Risk & fraud management and payment compliance • CRM and player lifecycle management • Customer support operations • Casino content and game portfolio management • Marketing operations including external agency coordination • Vendor management across multiple technology and service providers • P&L and budget ownership for online casino operations • Leadership of cross-functional operational team
Built, managed, and expanded a digital consulting team of experts in digital business, digital marketing, digital experience, and digital product management with the mission of providing optimal support for eCommerce projects and empowering customers to achieve sustainable, independent eCommerce success. eCommerce consulting in B2B, B2C, B2B2C/B2X/B2E environments with a focus on upper mid-sized companies and large corporations. Skills & solutions: eCommerce strategy, eCommerce business models, eCommerce organization, operational eCommerce & technical eCommerce – customized solutions based on SAP Commerce Cloud & SAP Marketing Cloud/Emarsys, Intershop Commerce Cloud, Spryker Commerce Cloud, rooom Enterprise Metaverse Solutions. Technologies & Approaches: Smart Commerce Cloud, Managed Cloud Services, PIM/MDM, CRM, CMS, Microservices, API-driven, Cloud-native, Headless. Smart Commerce SE: We shape the digital success stories of the future! As a competent pioneer, consultant, and challenging partner, we offer a comprehensive package for your digital business of the future. Backed by the expertise of market-leading e-commerce & digital consulting teams with in-depth e-commerce experience and technical expertise, we support our customers with sustainable, user-oriented, and data-centric solutions. This is how we turn your success story into reality in a transparent, goal-oriented manner tailored to your individual needs.
eCommerce consulting in B2B, B2C, B2B2C/B2X/B2E. Technologies, solutions, and approaches: SAP Commerce & Marketing (CX), Spryker Commerce, Intershop Commerce, PIM, MDM, CRM, CMS, microservices, API-driven, cloud-native, headless, smart storefront, smart search, smart commerce cloud, managed cloud services.
Building brands for online and offline retail by fusing the creativity of our inhouse design team with fashion items and global e-commerce platforms: Spreadshirt, Shopify, Amazon, eBay & Etsy powered by Spreadshirt's state-of-the-art Print-on-Demand app SPOD & fulfillment services. Setup and operation of online stores, online marketplaces seller accounts and social media channels.
Established and grew Spreadshirt's External Marketplaces (EMP) from a bootstrapped start-up into a seven-figure business within the global company. Led Spreadshirt's expansion and reach into global online marketplaces and platforms such as Amazon, eBay, Rakuten, Sears, Cdiscount etc. Accountable for growing EMP into a multi-million Euro business unit, agile implementation of the supporting technical infrastructure and business tools in close collaboration with product and engineering teams allowing to expand operation onto 10+ online marketplaces, recruiting and developing a team of 10 specialists in content management, online marketing, (print) design and licensing management as well as establishing efficient cross-departmental processes within the organization.
Recruited and managed a team of implementation specialists as part of Spreadshirt’s global Sales team, enabling the business to close technically sophisticated deals. Spearheaded integrations with popular brands such as Bud Spencer, Kellogg’s, OTTO.de, BabyWalz, BMW, Dr. Pepper, Mattel, Pringles, The Guardian, The Simpsons, Toys’R’us & WikiLeaks. Planned and implemented 200+ individual shop projects for key account partners.
Planned and implemented 200+ individual shop projects for key account partners. Recruited and managed a team of implementation specialists as part of Spreadshirt’s global Sales team, enabling the business to close technically sophisticated deals. Spearheaded integrations with popular brands such as Bud Spencer, Kellogg’s, OTTO.de, BabyWalz, BMW, Dr. Pepper, Mattel, Pringles, The Guardian, The Simpsons, Toys’R’us & WikiLeaks.
Member of the key account management team offering consulting to sales clients/partners looking to technically integrate with sprd.net AG’s e-commerce platform. As a side project drove expansion of sprd.net AG’s Amazon seller presence to United Kingdom, France and the United States of America
Launched sprd.net AG’s first Amazon seller account in Germany in 2009. Quickly scaled this side project through automation and basic tool support. Established cross-departmental processes to integrate the Amazon seller account with sprd.net AG’s core platform processes for inventory synchronization, order management, fulfillment and shipping of consumer orders. Member of the German key account management team offering consulting & implementation services for clients/partners looking to technically integrate with sprd.net AG’s e-commerce and fulfillment platform.