Greater Vancouver Metropolitan Area
With over a decade of experience in product management and engineering, I currently serve as a Senior Technical Product Manager at Amazon Web Services (AWS). My work focuses on leading multi-year product strategies for AWS CloudFormation developer tooling and governance, ensuring enhanced safety and authoring experiences. At AWS, I have contributed to launching impactful solutions, including the AWS CloudFormation Language Server and CloudFormation Control Tower Hooks, driving adoption and facilitating infrastructure safety across enterprise environments. My expertise in cloud computing, AWS CloudFormation, and infrastructure enables me to define and execute strategies that align technical excellence with customer needs. Through collaboration and data-driven decision-making, I aim to deliver scalable, user-centric solutions that empower organizations to achieve their goals.
Senior Product Manager at Microsoft, working on Microsoft Fabric with a focus on connectivity and data integration.
• Led the multi-year product strategy for CloudFormation developer tooling and governance, enhancing safety and authoring experience. • Shipped the AWS CloudFormation Language Server, achieving 50K+ users in the first month and halving development cycle time. • Defined and launched CloudFormation Control Tower Hooks, enforcing infrastructure safety rules across enterprise environments.
• Owned the end-to-end product roadmap for AWS Infrastructure Composer, defining product vision and prioritization strategy. • Led market validation and customer research, driving successful launch and adoption by over 100K users. • Delivered 10+ major releases in collaboration with engineering, UX, and marketing, focusing on developer pain points.
• Owned the product strategy for the My Wi-Fi app, focusing on hardware integration and self-serve management. • Led a cross-functional team to deliver a consumer-facing Wi-Fi management app for over 500k users. • Defined and executed a hardware integration strategy across multiple device manufacturers, ensuring compatibility. • Launched self-serve troubleshooting features, reducing customer support calls by an estimated 40%.
• Led the OPTIK TV reliability program, enhancing customer experience through data-driven automation. • Triaged and prioritized customer-reported reliability issues, collaborating with Support and Engineering to improve KPIs by 50%. • Partnered with Data Science to develop predictive models, saving over $1M in support costs. • Collaborated with Network Ops to streamline troubleshooting processes, improving incident response times.
• Managed over 50 high-priority client cases, achieving a 100% customer satisfaction rating. • Delivered 50+ training sessions on GNSS and other technical subjects to enhance product understanding. • Collaborated with software engineers to develop NovAtel software, improving communication with receivers.
• Conducted in-depth research on remote mapping techniques for igneous and sedimentary rocks on Axel Heiberg Island. • Analyzed ASTER satellite thermal band and magnetic data to enhance rock identification methods. • Concluded that spectrally correlating estimated silica content is the most effective technique for this purpose. • Collaborated with the University of Calgary, a leading institution in geological research, to advance remote mapping methodologies.