Leabrooks, England, United Kingdom
• Assisting Director with travel arrangements, expenses and managing daily schedule and tasks • Sourcing materials for and organizing appearances at overseas tradeshows. Managing all aspects of travel and accommodation for the attending staff. • Purchasing and Managing fleet cars for sales reps while ensuring maintenance schedules were adhered to • General administrative work including research and management of imports and exports. • Assist with VAT returns. • Assisting senior management/stake holders as required • Supporting with health and safety compliance. • Helped with general accounts duties, purchase ledger maintenance and collections.
Financial Planning Admin
Manage complaint data, identifying trends and implementing corrective actions to mitigate further complaint. Follow up regularly to ensure that the corrective actions are reducing the number of complaints and service levels are maintained at high levels Develop and maintain close relationships with key stakeholders. Pull, manipulate and analyse data when stakeholders request. Manage complaint staff to ensure all complaints received are acknowledged to reporter within specified NHS/CQC guidelines. Train and develop complaints staff to ensure their personal growth and development, while also ensuring they're up to date on all current industry required training. Manage KPI's
• Manage complaints passed from the front-line complaints team. • Investigate root cause, and work with appropriate teams to resolve issues to agree a resolution. • Liaise with stake holders when spotting trends. • Work with tight and regulated timeframes to resolve complaints to customers satisfaction and within OFGEM regulation; offering fair and reasonable compensation where appropriate.
• Using my knowledge of regulatory and corporate compliance, audit agents phone calls, emails and live chats to ensure business compliance adherence and that all quality standards have been met. • Use outcome of audits as an opportunity for targeted coaching; including compliance and quality. • Share viewpoint and offer advice and support to teammates when needed. • Keep state holders informed when I see trends or errors and record the data as needed. • Flexibility in way of working to be able to prioritize business critical requirements – at short notice, assumed role of Resolution Manager to support resolution of customer complaints, taken inbound customer calls to reduce customer wait times and provide best possible customer service.