A.P. Moller - Maersk · University of Southern Denmark
🏥Passionate about driving positive change in the healthcare logistics industry through sustainable solutions. 🌟 Committed to healthcare excellence: Empowering organizations to focus on patient care by optimizing logistics. 🌿 Sustainability-driven: Integrating eco-friendly practices into healthcare logistics for a greener future. 🔬 Innovative problem-solver: Leveraging technology and data-driven insights to enhance efficiency and reduce costs. 💼 Proven track record: Delivering reliable solutions that healthcare providers trust. Let's connect to explore how we can elevate healthcare logistics together. #HealthcareLogistics #SustainabilityInHealthcare #SupplyChainExcellence"
Support and development of a key account portfolio in vertical healthcare (global, regional, national) across all modes of transport for air, land, sea and contract logistics. Building resilient customer relationships with a deep understanding of their requirements, strategies and goals. Contact person for all logistics topics with the aim of developing suitable solution concepts across the entire supply chain together with the internal organisation. Responsible for the preparation and implementation of an individual customer business plan in consultation with the line manager and the operational areas. Forecasting and planning the business development of the customer portfolio and consistently tracking the set business targets (KPIs). Building an internal network by maintaining strategic relationships with all key decision-makers within the organisation in Germany and abroad, including senior management. Preparation, processing and coordination of offers and tenders in cooperation with strategic tender management. Monitoring and controlling sales activities by consistently utilising the available sales management tools. Responsibility for recording all market/customer-relevant facts and deriving appropriate measures. Monitoring key figures on customer development in order to derive measures that have a positive impact on business retention and expansion. Continuous cross-modal training in the area of pharmaceutical logistics/ GxP. Intensive market observation, including competition analysis.
Working in the area of operational finance, my responsibilities include complete reporting requirements from both internal and external stakeholders – this involves spend and accrual reporting and working to deadlines to accommodate month end and create accruals. Ensuring accurate billing throughout the billing cycle; prepare data, collect information and manage pre-invoice audit process. Dealing with requests from the customer, taking ownership for communicating with all stakeholders (internal and external), managing process performance (invoice right first time) and providing an excellent customer experience. Validate and book supplier invoices, reconcile supplier billing against customer billing, manage payment statuses, misallocations and manage the Freight Invitation statement process and central billing (this includes air and sea). Resolve complex billing queries that may require back billing, credit notes or re-invoicing and freight variation handling. Monitor , understand and verify revenue / expense validations. Assist the Team Leader in team projects to ensure excellent and timely customer service. Adhere to various guidelines for Good Distribution Practice (GDP), legal and sector specific standards / guidelines and customer specific operating procedures.
During my time in the airfreight department, I am spending time in imports as well as exports. My role in the imports department involves managing airfreight shipments from the time they arrive at the destination airport. This contains tasks such as arranging imports customs clearance as well as organising delivery to the final destination. Moreover, I actively liaise with customers and service providers such as airlines and transport companies. On the flip side, I am also part of the exports departments, which is the counterpart to imports. In this role I arrange all essential milestones within the exports process such as collecting shipment information from the consignor, booking cargo space with the airlines and organising cargo collection with service providers. I am liaising with internal and external customers in a professional manner.
In my role, I actively engage in telesales activities such as cold calling and lead generation, while using the company’s CRM system. This also involves sales support tasks such as quotation creation and customer bookings. On certain occasions, I assist and accompany senior business development managers on customer visits. Apart from the day-to-day business, I am engaging in a national sales project together with cross-functional units such as customer solutions and customer service, working on process optimisation and streamlining. I report directly to the sales manager responsible for NSW.
In the first rotation of my grad program at Kuehne + Nagel, I am part of the customer service department. This department looks predominately after sea and air freight customers, which enables me to gain an understanding of the freight forwarding industry and our company in particular. I look after a portfolio of small to medium sized customers. My responsibilities contain assisting with bookings, invoices, shipment tracking and also ensuring a positive customer experience with Kuehne + Nagel. I build strong relationships with customers and make sure that their needs and expectations are serviced appropriately.
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