Princeton Junction, New Jersey, United States
Results-driven automotive leader with 7+ years of experience managing service operations, leading technicians, increasing customer retention, and driving shop performance. Proven ability to improve workflow efficiency, train high-performing teams, and deliver exceptional customer service. Combines hands-on technical expertise with strong business acumen to maximize productivity, revenue, and customer satisfaction.
· Lead daily operations of a high-volume automotive service center. · Increased customer retention by approximately 20% through consultative service recommendations and customer engagement. · Recruit, train, and mentor technicians and service advisors while maintaining performance standards. · Manage workflow, scheduling, and service quality to maximize productivity and customer satisfaction.
· Performed inspections and repairs on commercial fuel tanker systems. · Maintained a defect rate below 0.2% while meeting rigorous quality and safety standards.
· Supervised technicians and coordinated shop workflow to ensure timely and accurate vehicle service. · Increased customer retention by 5% through proactive communication and maintenance recommendations. · Assisted with hiring, onboarding, and staff development.
· Maintained and repaired fleet vehicles and mobile food-service equipment. · Diagnosed electrical, HVAC, and mechanical failures to minimize downtime.
· Rapidly promoted from Tire Technician based on technical performance and reliability. · Performed maintenance and repair services on passenger vehicles, trucks, and SUVs.