Denver, Colorado, United States
Director of Network Success with 14+ years in Global Mobility and Relocation, specializing in building, scaling, and optimizing broker and partner networks that drive revenue growth, operational excellence, and exceptional client outcomes. My career spans progressive leadership roles—from Senior Consultant and Team Lead to Account & Project Manager—culminating in enterprise-level ownership of network performance, partner strategy, and service delivery across complex domestic and international mobility programs. Core strengths include: • Scaling and optimizing broker and partner networks • Driving revenue growth through retention, expansion, and operational alignment • Leading cross-functional and geographically distributed teams • Developing strategic vendor partnerships across transportation, logistics, and real estate • Delivering measurable improvements in customer satisfaction, efficiency, and cost control I’m known for balancing commercial performance with operational rigor—building systems and partnerships that perform under pressure while maintaining service excellence in highly regulated, time-sensitive environments.
• Foster and nurture a transparent and trusted relationship with Brokers and Relocation Directors across the Anywhere Leads Network. • Achieve or surpass closing targets for all assigned business lines. • Create and implement effective coaching frameworks that drive broker performance and network productivity. • Maintain optimal geographical coverage by securing high-performing brokers and agents to meet business demands. • Conduct regular performance reviews and coaching meetings with network brokers to analyze data and set improvement goals. • Collaborate closely with Brokers and Relocation Directors to assess agent team metrics and deliver actionable recommendations to enhance service quality and increase conversion performance across all business lines. • Utilize data analytics tools to ensure broker accountability and address issues that could affect their standing within the network. • Increase adoption of lead programs, products, and technology through strategic communications, targeted coaching, and comprehensive education initiatives. • Leverage data insights to identify, recruit, onboard, and retain high-impact brokers that strengthen Anywhere Leads Network. • Oversee broker start-ups, mergers and acquisitions, promotions, demotions, suspensions, and terminations by ensuring that documentation is complete and accurate. • Collaborate cross-functionally with Data Insights, Product and Technology, Finance, Accounting, Franchise Contract Administration, Legal, IT, Education, and other departments to identify opportunities for operational improvements across the organization, ensuring the seamless integration of initiatives. • Partner with the Senior Director, Network Success, to evaluate and recommend changes to broker relationships, including suspensions or terminations, due to performance deficiencies, coverage gaps, agent certification compliance issues, payment problems, brand disaffiliation, ethical concerns, or other substantive concerns.
• Oversaw mobility solutions and affinity services, ensuring smooth client transitions and maximizing referral revenue streams. • Drove client acquisition and retention strategies, mentoring agents on conversion techniques, relationship management, and customer engagement best practices. • Applied workflow automation and CRM insights to track agent activity, identify gaps, and ensure regulatory compliance. Core Strengths: Mobility Program Oversight • Client Success • Talent Mentorship • CRM Optimization • Business Retention • Process Automation
• Directed relocation referral programs, owning program performance, profitability, and alignment with broader organizational objectives. • Managed P&L oversight for relocation and corporate housing initiatives, balancing revenue growth, cost control, and service quality. • Built and expanded corporate partnerships and referral relationships, increasing referral volume and strengthening long-term client engagement. • Led agent onboarding, enablement, and professional development, equipping teams with the tools and processes needed to deliver consistent, high-quality relocation experiences. • Elevated service delivery standards by aligning agent execution with client expectations, partner requirements, and brand guidelines. • Collaborated with internal leadership and external partners to optimize program operations and support sustainable growth. Core Strengths: Relocation & Referral Program Management, P&L Ownership & Financial Performance, Program Profitability, Corporate Partnerships & Alliances.
• Served as primary account owner for a portfolio of corporate relocation accounts, supporting client retention, satisfaction, and program execution. • Participated in annual client reviews, providing performance insights, operational updates, and recommendations for program improvement. • Delivered executive-level services to VIP transferees, ensuring white-glove relocation experiences across domestic and international programs. • Identified system and process improvement opportunities, partnering with IT to test and implement new platform features that improved workflow efficiency. • Applied deep knowledge of domestic and international relocation policies, compliance requirements, and service delivery standards. Core Strengths: Account Management • Client Retention • Workforce Mobility • Executive Client Services • Program Compliance • Process Improvement • Cross-Functional Collaboration
• Led and mentored a team of Relocation Consultants, supporting onboarding, skill development, and consistent execution of relocation programs. • Acted as an escalation point for complex cases, service partner issues, and VIP transferee needs. • Provided industry and company expertise during RFPs, sales cycles, and best-and-final presentations. • Shared best practices and contributed to continuous improvement initiatives, improving team performance and service consistency. • Supported account leadership through client reviews and operational reporting. Core Strengths: Team Leadership • Employee Mentorship • Escalation Management • RFP Support • Sales Enablement • Operational Excellence • Knowledge Sharing
• Managed end-to-end domestic and international relocation cases, serving as the primary point of contact for transferees. • Conducted comprehensive needs assessments and administered relocation benefits in accordance with client policies, budgets, and timelines. • Coordinated household goods services, property management, home marketing assistance (HMA), lease reviews, and expense reimbursements. • Supported international transferees with visa coordination and cross-border compliance requirements. • Managed service partner relationships and resolved escalations to maintain service quality and client satisfaction. Core Strengths: Global Mobility • Relocation Operations • Transferee Experience • Vendor Management • Budget Management • International Assignments • Policy Administration
• Led end-to-end global mobility programs for Amazon and executive-level employees, managing complex domestic and international relocations at enterprise scale. • Served as project manager and team lead for up to 300 employee moves annually, coordinating household goods, real estate transactions, temporary housing, and destination services. • Acted as a primary liaison between operations teams, logistics providers, real estate agents, and transferees, ensuring timely, compliant, and high-quality service delivery. • Oversaw home sale and purchase transactions, appraisals, inspections, and Buyer Value Option (BVO) programs in compliance with ERC tax regulations, minimizing client tax exposure. • Built trusted relationships with transferees through proactive communication and issue resolution, consistently delivering high customer satisfaction at high volume. • Supported new team member onboarding and training, ensuring alignment with client-specific requirements, policies, and service standards. • Rapidly promoted to Senior Consultant, Team Lead, and Team Trainer within the first year based on performance, leadership capability, and client impact. Key Accomplishments • Earned the Amazon “Customer Obsession” Award (Q3 2013) for exceptional service delivery. • Achieved the highest customer satisfaction scores on the team while managing a large, complex caseload. • Ensured full compliance with ERC and client policies across high-risk, high-value transactions. Core Strengths: Global Mobility Programs • Enterprise Client Management • Executive Relocation • Program Leadership • Team Training & Enablement • Policy Governance • ERC & BVO Compliance • International Assignments • Cost Control • Customer Experience (CX)
• Managed full-cycle relocation services including home sale and purchase coordination, temporary housing, and destination services. • Coordinated showings, appraisals, surveys, and inspections while serving as the primary liaison between clients, Realtors®, and service partners. • Built trusted relationships with transferees through consistent communication and personalized support. • Built trusted relationships with transferees through consistent communication and personalized support. Core Strengths: Relocation Operations • Client Advisory • Real Estate Coordination • Vendor Management • Transferee Experience
• Served as the primary point of contact for renters, interns, and short-term assignees, supporting housing placement and transition needs. • Provided destination guidance and local market insights to support smooth employee transitions. Core Strengths: Rental Programs • Short-Term Assignments • Customer Support • Destination Services • Housing Coordination