Lakeland, Florida, United States
I’m an Operations Supervisor with 10+ years of leadership experience across distribution, logistics, municipal enforcement, and military operations. I’m known for driving high‑performance teams, improving process efficiency, and creating safe, well‑organized environments where people can succeed. At DHL Supply Chain, I lead 120+ associates across inbound, outbound, picking, receiving, and loading—ensuring smooth daily execution while meeting all customer KPIs around on‑time shipping, quality, safety, and accuracy. I manage labor planning, staffing, payroll, training, and performance development, and I’ve served as both OMS Champion and Quality Champion. Whether it’s solving routing issues, supporting customer calls, or improving warehouse flow, I’m hands‑on and focused on results. Before logistics, I served as a Code Enforcement Training Supervisor for the City of Plant City, where I enforced zoning and safety standards, led complex investigations, modernized processes, and trained new inspectors. Earlier, I spent seven years in the United States Marine Corps, managing aviation operations, safety programs, airfield inspections, and mission‑critical reporting that supported thousands of Marines and Sailors. Across every role, my strengths remain the same: • Building capable teams through clear communication and coaching • Protecting safety, quality, and operational discipline • Solving problems quickly in fast‑moving environments • Driving accountability and continuous improvement I’m passionate about people, process optimization, and operational excellence—and I’m always looking to help teams raise their performance while creating a safe, efficient workplace. If you’d like to connect, share insights, or discuss opportunities in logistics, safety, or operations management, I’d love to talk.
• Direct daily operational flow for 120+ associates overseeing unloading, put-away, picking, loading, and outbound execution. • Manage labor planning, staffing levels, and overtime approvals to maintain performance while protecting budget targets. • Mentor associates through structured 1:1 meetings, performance reviews, and town hall sessions. • Support the Operations Manager with safety reviews, customer calls, quality audits, and serve as acting manager when needed. • Led shift-start huddles on safety, quality, KPIs, and performance metrics as OMS Champion. • Managed mistake awareness forms (MAF) as Quality Assurance Champion. • Proficient in Astro and GWMS warehouse management systems. • Respond to 25+ daily customer/carrier inquiries on routing, scheduling, and quality escalations. • Managed training and payroll for 120+ employees using Smart Time and Kronos. • Met or exceeded all customer KPIs: On time shipping, picking, receiving, and damage reduction. • Conducted and presented safety investigations to regional leadership. • Served as assistant Safety Champion completing investigations and presenting to regional managers.
• Enforced city ordinances related to zoning, land use, nuisance abatement, housing, health/safety, and blight. • Performed field investigations, inspections, contact attempts, and issued notices and compliance orders. • Drafted and revised municipal code language and developed new forms and processes. • Managed the illegal dumping program, handling 230+ annual complaints. • Trained new Code Enforcement Officers in a 6-week field readiness program.
• Supervised the implementation and execution of flight line personnel quarterly and monthly training plans which included 9 subordinate units' which directly impacted the training of over 3,000 Marines and Sailors. • Assisted group safety manager with annual, quarterly, weekly and daily inspections of group area spaces to ensure safety procedures were being adhered to and followed with 100% accountability. • Prepared comprehensive written reports, presentations, maps, and charts based on research, collection, and analysis of intelligence data for +480 combat mission hours and +330 combat flights. • Assisted with airfield inspections; assessed airfield conditions for aircraft operations, recorded discrepancies and ensured accurate and timely dissemination of airport surface condition information, issued NOTAMs. • Coordinated training events for all personnel remotely via telecommunications and e-mail while simultaneously answering all questions pertaining to the training event. • Collaborated with IT to streamline communication training event process for remote access while pilots were grounded in another location or at home recovering.
• Maintained all flight records for operations files and directives. • Gathered and analyzed intelligence data from a variety of sources to draft high-quality Intelligence Information Reports (IIRs) and briefed the safety intel officer bi-weekly. • Drafted outreach activities to educate others on intelligence gathering programs and enhancing information flow with operational personnel. • Tracked aviation career incentive pay for 74 aircrew for more than 3 years without incident. Streamlined reports and data entry to higher headquarters of more than 4,400 flight hours, 2,100 sorties, 2,500 passengers, and 150,000 pounds of cargo for the logbooks of 49 pilots, 19 aircrew, and 6 flight surgeons. • Coordinated the setup and tear down of the group “Critical days of summer” training with team members for 350 Marines, to prepare for the summer. • Assessed the operational risk for multiple environmental safety and ground training events and developing controls to create safe work environments during the group functions and training events with 0 incidents. • Hosted and provided security safety measures for over 15,000 American and Japanese personnel in support of the 37th annual MCAS Futenma flight line fair. • Improved training by allowing class instructed training to be completely accessed online remotely.