United States
Over 18 yrs of experience in servicing and sales. Very adaptable and able to pick up new skills quickly. Proven top performer in a high volume, fast paced environment.
Periodically in charge of teams ranging from 12-24 representatives, both new-hire and established groups. Primary responsibilities include: Lead team meetings, team building exercises, call calibrations, and coaching/training sessions. I also handle call monitoring & compliance as well as taking escalated calls.
Identify and sign clients who need to transport freight as well as maintain & grow those relationships. Handled high call volume, both inbound & outbound to grow business and book/manage transportation.