City of Johannesburg, Gauteng, South Africa
An Engineer who enjoys adventure, learning and problem solving. To provide a problem-solving technique to the process automation industry which can add value is a strong passion. As well as to build a relationship through constant and reliable support. Why do I help, because I enjoy it! I have been working within the field of engineering since 2015. I was born in Durban, Kwazulu Natal, where I learnt to speak IsiZulu. Then moved up to Hartbeespoort, where I went to primary school and high school. Throughout my school career I enjoyed sport, culture and academics. During my matric year I was part of the Disciplinary Committee (prefect), joint head of culture. I studied electrical engineering (Bsc) at the University of Witwatersrand and then moved. I completed my National Diploma in Instrumentation at the University of the Johannesburg. I also completed my Bachelor of Technology (BTech) Electrical Engineering as well as master’s in engineering management at the University of the Johannesburg with distinction. Throughout obtaining my degree, I immediately immersed myself within the modern workforce to develop a hands-on level of experience. I am highly motivated and excellent at solving complex problems. I participated in Toast Masters International where I was the vice president of my Local club and have obtained qualifications in speaking and leadership. My experience includes working at a process plant (Heineken), giving instrumentation basic training, field service coordination as well as workshop repair management on instrumentation. I have been in Service Operations management leading/managing Technicians and coordinators (Resource, Tools, HSE) since 2021 as well as being a 16.2. In addition to this I am well versed in solving problems on different process plants and really enjoy working with different people.
To ensure sustainable and continuous improvement in the provision of Service execution of both Field Service and In-House Services. Will be responsible to ensure Operational Service Excellence and for the efficiency, effectiveness and optimisation of daily operations and outputs of all Service Coordinators and Technicians. This will include Resources (Human & Tooling) Planning, Competences Management and sustainability, quality of Service execution and Customer deliverables. The primary Role objectives and responsibilities include, but are not limited to: • Resources Management aspects • Technical & Soft Skills Competence Development • Service Contracts Adoption according to the LAER (Land, Adopt, Expand, Renew) concept • Complaints Management aspects • Health & Safety aspects Assist the Service Management Team with annual budgeting, short term and long-term goal setting, planning, service strategy development and implementation and service pricing adjustments.
•Contract administration, supervision and management for all Service business, ensuring the successful implementation of AVS work in partnership with Field Service Coordinator and allocated Field Service Technicians: This includes, but is not limited to, Maintenance Contracts, Calibration Contracts and Installed Base Analysis (IBA Consulting), Commissioning Services, and Asset Life Cycle Management (including W@M Accounts) •The management of all site activities related to AVS, Contracts and Service Level Agreements (SLA’s). •Scheduling, attending, chairing and moderating Customer site meetings •Generate high quality reports, meeting minutes, dashboards and any other relevant documentation relevant or required for AVS Contracts execution and management. •Support customer satisfaction initiatives together with the Field Service Coordinator and the Field Service Technicians. •Consultation and advisory service support to Endress+Hauser Customers. •Maintain medium to long term customer relationships and ensure Customer satisfaction is achieved and maintained. •Advising customers on operationally related challenges, with a view to increasing Service Contracts and AVS business development •Support with Business Acquisition activities (e.g. presentations on IBA and W@M) •Generating Technical & Commercial Proposals. •Support Service and Sales Management to develop and grow the Service Contract business within focus Industries •Lead the drive for innovation and continuous improvement within the context of sustainable, recurring Service business •Execute Customer Training – Standardized or Customized, in-house and / or on-site •Special Investigations, Consulting, Advanced Fault Finding on-site
Often based at Heineken brewery for continued service, calibration and maintenance. Involved in Shutdowns of all packaging lines and the rest of the brewery, in terms of time management all the way to completion of the shut. Field service work (Calibrations and Repairs of instrumentation) and training across different industries in Africa (and South Africa). Give Training for Process Measurements and Instrument (PMI) course in Sandton.
Grade 4 to 12 Maths and Science Tuition although primarily Focused on Grade 10 to 12 Maths and Science.
Maths 1,2 and 3 Tutor for Diploma and Btech studies.
Assisting with 1st year electronics. Lab demonstration and assisting to build basic electronic circuits.