United States
Reliable and self-starting Logistics Coordinator. Expertise in coordinating and tracking shipments, customer service, data entry, research, and communication. Ability to work in fast paced environments, strategically problem solve, and multitask in complex situations. Enjoys working independently, as well as on a team.
Maintain safe work environment (i.e., use of personal protective equipment, proper use of lift truck, etc.). Obtain Maysteel Forklift Certification and Crane Operation Certification. Start up and stop equipment. Familiarize yourself with the tools and instrumentation. Clean production area (sweep, mop, and remove debris). Load and unload items from machines, carts, and dollies. Feed or place items onto equipment for processing. Mark parts for identification. Scrap waste material from machine into proper scrap dumpster locations. Load and unload delivery trucks and make sure each incoming delivery matches the company purchase order. Take instructions from the management/supervisory staff. Conserve resources and supplies to facilitate minimum waste. Work from routings, manufacturing instruction sheets, blueprints, visual aids, or other instructions to manufacture product at required quality levels. Work closely with the materials group to monitor inventory levels. Collaborate with inventory specialists and materials group to determine when product is missing in a delivery. Print daily sales receipts and cross-check with computer software to ensure accuracy. Prepare and print shipping labels corresponding to shipping needs. Assemble and fill boxes and other cartons with items that need to be shipped. Affix proper postage to each package in preparation for shipping. Process orders based on the buyer’s preferred shipping system (e.g., USPS, UPS, FedEx, etc.). Contact carrier and schedule shipping for each package. Receive packaging slips daily into the computer system.
• Verifying & Entering Shipment Data o Confirming receipts of customer orders and verifying that the shipment data received is complete and accurate. o Entering shipment data. • Track and Trace o Monitoring real-time status of shipment locations, counts, conditions, temperatures, and costs from pick-up through delivery. o Assuring that things are going as planned. • Flagging Discrepancies & Mitigating Losses o Raising attention to in-transit problems and anything not going as planned. o Taking steps to understand and resolve or reduce the impact of problems. • Recording & Communicating Shipment Information o Recording real-time status details of all pick-ups and deliveries. o Assuring communication to co-workers, carriers, and customers.
Responsible for end-to-end-services ensuring a client’s shipments are properly setup with appointments, drop & picks, live load/unload, and whatever means the client needs for smooth transportation services. Inputting and executing loads for dispatch/pick-up according to clients’ needs and requirements while remaining flexible and able to mold to difficult customer demands. Building key relationships with both truckers and customers while proactively communicating via phone or email follow ups. Container tracking to avoid detention, demurrage, per diem, storage, etc. Strong understanding of Import Customs process related to freight/cargo releases, pickup numbers, clearance procedures, Rail/CY operations, etc. while acting as a lead facilitator to keep containers moving. Ensuring all documentation regarding drayage shipments are correct, clear and communicated to the appropriate parties; proactively identifying when missing details will causes problems before they occur.
Maintained an organized and efficient setup of shipped orders. Ensured quality standards were exceeded to ensure customer Satisfaction and accuracy. Preserved workflow to ensure maximum productivity and efficiency. Assisted in training new shipping staff in policies, procedures, and routines. Communicated with production teams, logistics staff, and carriers to expedite e-commerce shipments proficiently and precisely.
Serviced a variety of equipment to different companies throughout the Minneapolis-St. Paul Metro area. Managed and supported customer accounts by being informative of new products and helping identify additional products and/or services that would further benefit the customer. Ensured quality standards and proactively resolved customer concerns. Negotiated service renewals and contracts. Built strong rapport between different clientele.