Tim Frank

Enterprise SaaS | Product & Technical Account Expertise | Ex-Oracle

Greater Seattle Area

About

I started on the front lines of enterprise SaaS, working directly with customers to solve complex problems under pressure. That foundation shaped how I think about product: roadmaps matter, but usability, reliability, and measurable impact matter more. At Oracle, I moved from Technical Account Management into Product Management, leading initiatives across data-driven platforms in digital measurement and fraud detection. I partnered with engineering, data science, and GTM teams to improve platform performance, reduce operational drag, and turn complex systems into scalable capabilities for enterprise clients. I’m comfortable in the weeds and in the room where decisions are made. I enjoy bringing engineering, data, and business perspectives together so the right problems get solved the right way. I care about clarity, shared ownership, and building things that teams are proud to support. What I bring: • Enterprise SaaS experience across product and technical account roles • Strong cross-functional leadership across engineering, data, and GTM • A bias toward practical solutions over theoretical ones • Experience improving measurement, efficiency, and platform performance Based in Seattle. Open to on-site or hybrid roles in the Greater Seattle Area, as well as remote-first opportunities across the U.S.

Experience

  • Memory Developer — Contractor at Sunday at Sunday
    Feb 2026 - Present · 5 mos

    • Supporting robotics and computer vision development by teaching practical, human-centered behaviors

  • Coach / Mentor at Self-employed
    May 2022 - Present · 4 yrs 2 mos

    • Coached early and aspiring Product Managers on strategy, execution frameworks, stakeholder communication, and more. • Contributed to product discussions and problem-solving through peer collaboration (informally advising on product management challenges).

  • Oracle (Full-time · 5 yrs 9 mos)
    • Senior Product Manager
      Aug 2022 - Jul 2024 · 2 yrs

      Led product strategy and delivery for a vertical in an enterprise measurement platform supporting $75M+ ARR across brands, agencies, publishers, and retail media • Owned roadmap, backlog, and cross-functional delivery across engineering, data science, compliance, and GTM for a suite of enterprise data quality products • Partnered with data science to evolve detection models, defining business requirements, validating outputs, and managing release communication to enterprise clients • Owned annual MRC accreditation process, translating certification requirements into technical specifications and coordinating delivery across engineering and compliance • Streamlined internal platform logic in partnership with engineering, improving metric accuracy and projecting $1M+ in annual compute savings • Conducted usage analysis and customer interviews to uncover workflow friction, informing roadmap updates and feature design

    • Senior Technical Account Manager and Product Manager
      Aug 2021 - Aug 2022 · 1 yr 1 mo

      Hybrid TAM and PM role spanning enterprise client operations and product development, launching fraud prevention tooling and overhauling internal knowledge infrastructure across a global team. • Launched a pre-bid fraud blocking product for DSPs and SSPs from scratch, delivering risk-tiered IP and user agent block lists based on a 3-day lookback across Oracle's global measurement footprint, driving $1.2M in new ARR • Reduced IVT escalation ticket load approximately 30% by building an internal query tool that enabled client-facing teams to investigate and resolve common fraud issues independently before escalating • Became the IVT subject matter expert for a global TAM team of 20, building a comprehensive playbook covering all client types and running training that improved escalation quality and freed the research team to focus on novel fraud patterns

    • Senior Technical Account Manager
      Nov 2019 - Aug 2021 · 1 yr 10 mos

      Managed enterprise publisher integrations across web, mobile, and CTV for clients including Disney, Paramount, and Warner Bros. Discovery, delivering $3M+ ARR. • Diagnosed a fraud anomaly for Warner Bros. Discovery through log-level data analysis, isolating the issue to a rendering flaw in their own ad unit and converting a churn risk into a renewal • Facilitated a four-way escalation between Moat, Paramount, Canoe Ventures, and the MRC to resolve an invalid proxy designation on set-top box inventory, developing a creative solution that preserved measurement integrity while maintaining the client relationship • Secured $3M+ ARR managing premium publisher integrations across web, mobile, and CTV including ad server migrations, SDK adoption, and discrepancy resolution • Cut Oracle's measurement onboarding timeline from 12 months to 6 by project managing Walmart's end-to-end integration, aligning internal and external stakeholders and driving go-live ahead of holiday campaign seasons

  • Implementation Manager - Global Accounts at Moat
    May 2017 - Nov 2018 · 1 yr 7 mos

    Quarterbacked onboarding complex global measurement deployments for Fortune 500 clients, including a 66-market launch across EMEA, LATAM, and APAC in 3 months — a deployment scope not previously attempted at Moat. • Implemented measurement across desktop, mobile, CTV, iOS and Android in-app, and custom ad formats including display, video, and native • Coordinated across Sales, Engineering, and Account Management to troubleshoot technical integrations and accelerate time to value • Led product education sessions with new clients and prospects, driving adoption and articulating value throughout the customer journey. • Coordinated daily with Sales, Engineering, and Account Management to implement viewability measurement, troubleshoot discrepancies, and identify upsell opportunities.

  • The Media Trust (Remote)
    • Manager, Account Management
      May 2013 - Apr 2017 · 4 yrs

      • Led the Account Management function for a portfolio of strategic publishers and ad-tech platforms, driving retention and account expansion. • Managed and developed a team of account managers and analysts, overseeing hiring, training, performance, and career growth. • Owned operational oversight of the Verifier reporting pipeline, improving accuracy, efficiency, and scalability across multi-platform environments. • Directed cross-team initiatives with engineering and product to enhance verification logic, streamline processes, and launch new capabilities. • Represented the account management organization in executive-level client conversations and internal planning discussions.

    • Senior Account Manager, Team Lead
      Apr 2010 - May 2013 · 3 yrs 2 mos

      • Served as lead point of contact for high-profile publisher clients including The Weather Channel, MTV/Viacom, and BrightRoll. • Oversaw a small team supporting TMT’s Verifier product; created SOPs, set daily priorities, and maintained quality across all deliverables. • Coordinated workflow to ensure on-time delivery of 2,600+ verification reports annually across desktop, mobile, and CTV. • Acted as a cross-functional liaison with engineering to support development of an in-app verification solution. • Escalated and resolved complex troubleshooting issues while mentoring junior account team members.

    • Account Manager
      Feb 2007 - Apr 2010 · 3 yrs 3 mos

      • Managed day-to-day support for publisher and ad-tech clients, ensuring accurate verification reporting and campaign success. • Built strong client relationships through consistent communication, problem resolution, and delivery of actionable insights. • Provided guidance on targeting strategies including behavioral, demographic, geo-IP, contextual, and weather-based targeting. • Collaborated with internal teams to relay client feedback and improve product usability and reporting quality.