Kannapolis, North Carolina, United States
Company restructured and did away with my department.
Responsibilities • Maintain staffing at proper levels • Evaluate performance of service department against stated objectives, customer reviews, sales force and competitors • Ensure that all shop and field service work is performed in an efficient manner to the satisfaction of internal and external customers • Perform periodic written evaluations for service technicians and staff as required • Ensure that necessary shop tools and equipment are available and maintained in good working order • Meet and exceed company goals as related to growth, efficiency, and safety • Review salary and compensation plan for service personnel and make recommendations for changes as appropriate • Prepare reports, estimates and forecast for sales force and management • Evaluate work in process for accuracy and efficiency • Audit compliance of all federal, state and local regulations by service department • Maintain working relationship with other departments