Tim Noack

Senior Director Customer Service Provider Steering & Operations and Customer Service Transformation

Cologne, North Rhine-Westphalia, Germany

About

Experience

  • Senior Director Customer Service Provider Steering & Operations and Customer Service Transformation at Lufthansa Group
    May 2026 - Present · 2 mos

  • Lufthansa Consulting (Full-time · 2 yrs 5 mos)
    • Managing Consultant
      Jan 2025 - May 2026 · 1 yr 5 mos

    • Senior Consultant / Project Lead
      Jan 2024 - Jan 2025 · 1 yr 1 mo

  • Retail inMotion (Full-time · 4 yrs 3 mos)
    • Head of Business Development Europe - Director Sales
      Aug 2021 - Dec 2023 · 2 yrs 5 mos

      In my position as Head of Business Development & Director Sales, I was responsible for the Business Development & Sales activities for Retail in Motion (RiM) in Europe. RiM is the worldwide leading Onboard Retail Management and Technology Provider for the Airline Industry and a subsidiary of Lufthansa Group. In this position I identified strategic opportunities and together with my team implement organizational, strategic, or business projects amongst RiM's airline customers.

    • Senior Project Manager
      Oct 2019 - Aug 2021 · 1 yr 11 mos

      In my role as Senior Project Manager I was leading the Project Management Office at Retail in Motion in Europe (LSG Group), being in charge of customer implementation & change projects as e.g. the Retail program rollout for the Lufthansa Group Airlines Lufthansa, SWISS & Austrian, organizational, strategic and business projects. Applying the PMI logic as well as SCRUM in our IT projects, I built up the project management office at RiM and set-up the working standards.

  • Referent Business Analyst // Finance Manager at LSG Group
    May 2017 - Oct 2019 · 2 yrs 6 mos

    As a Business Analyst/ Finance Manager for LSG Group I was in charge of all financial and accounting processes for one of the LSG Group Legal entities and the retail businesses. I implemented new financial processes for customers and looked after our existing customers, conducting & supervising Month end, reporting, controlling & analysis activities.

  • Part Time Employee // Master Thesis at Lufthansa Aviation Training GmbH
    Apr 2016 - Apr 2017 · 1 yr 1 mo

    Besides working in the Ops Planning of Lufthansa Aviation Training during my Master Studies, I wrote my Master Thesis in collaboration with Lufthansa Aviation Training about the Post-Merger-Integration and Change Process of the two Lufthansa Group subsidiaries Lufthansa Flight Training and SWISS Aviation Training.