United Kingdom
I am an accomplished Chief Operating Officer with a proven track record of driving strategic, operational, and financial excellence within the financial services sector. With extensive leadership experience, I have consistently delivered impactful results by spearheading initiatives that optimise resources, enhance efficiency, and maximise profitability. My leadership approach is grounded in strategic foresight, robust business acumen, and an unwavering commitment to operational excellence. Whether overseeing multi-country operations or leading cross-functional teams, I prioritise aligning business strategies with operational execution to drive sustainable growth and maintain a competitive edge. Throughout my career, I have spearheaded transformative initiatives aimed at driving organisational growth and enhancing customer value. This includes successfully implementing innovative technologies, optimising business processes, and leveraging data-driven insights to streamline operations and elevate the customer experience. My ability to navigate complex challenges, anticipate market trends, and capitalise on emerging opportunities has been instrumental in achieving organisational success in dynamic and highly regulated environments. As a visionary leader, I am dedicated to fostering a culture of innovation, collaboration, and continuous improvement. By empowering teams to embrace change, challenge the status quo, and strive for excellence, I cultivate high-performing cultures that inspire organisational excellence and drive long-term success. I am passionate about connecting with like-minded professionals who share a commitment to driving organisational success and making a positive impact in the financial services industry.
• Led all operational functions (Originations, Servicing, Collections & HR) across 3 countries providing strategic direction and oversight, ensuring alignment with the company’s overall goals and objectives. • Key Member of the executive who direct the setting and execution of the business strategy, making key decisions to propel the business forward, capitalise on opportunities, and navigate wide-ranging business challenges. • Provided leadership and direction to key departments such as business origination and underwriting, customer servicing, and collections, ensuring smooth operations.
• Oversaw day-to-day operations of key departments: Collections, Servicing, Risk Management, Human Resources, and Direct Sales. • Led and managed performance for these Departments across two countries, Australia and the Philippines, ensuring high levels of efficiency and effectiveness in operations. • Effectively managed budgets allocated to these departments, ensuring optimal resource utilisation and alignment with organisational priorities while maintaining cost-effectiveness and fiscal responsibility.
(Net Profit After Tax) at the time. • Ensured compliance with contractually agreed performance measures, maintaining alignment with service level agreements and quality standards. • Identified opportunities for new services or deliverables that would add revenue to the business and deliver value to the customer.
Responsible for reducing losses by rehabilitating defaults and optimising security property realisation. Develop partnerships with key decision makers at lender groups to facilitate acceptance and implantation of Genworth’s default management guidelines and services. Discover and collate best collection practices from Lender’s locally and internationally. Provide lenders with trend and portfolio analysis. Develop new collection concepts