Tallahassee, Florida, United States
Broad range of client service skills and experience, including sales, interoffice coordination, issue resolution, eligibility determination and scheduling. Excellent organizational and interpersonal skills.
Conducted sales of medical equipment and services for respiratory patients, including coordinating patient care with physicians' offices, resolving patient concerns, collecting required documents, verifying insurance coverage, and scheduling appointments.
Edited and advised on the The Journal of the House of Representatives, Directory of the Florida House of Representatives, 2011 Session Summary, Guide to Florida Government, House website pages and other resources. Uncovered a $10 million error in the 2010 General Appropriations Act.
Directed the association’s communications, marketing and distance learning programs. Conducted news media relations for association events and issues. Produced the association’s annual report. Directed statewide conference marketing; including sponsorships, advertising and exhibits. Assisted association leadership in legislative affairs activities. Managed the association’s distance learning program, including the transition to the Live Meeting application.
Lead spokesman for the department’s Central Region, a 16-county area that includes the Orlando and Tampa media markets and is covered by eight daily newspapers and 14 television stations. Served as chief spokesman for the department for the nationally covered Trenton Duckett missing child/child protection case and the February 2007 Central Florida tornadoes. Conducted news media relations on department matters. Promoted department issues including adoption and domestic violence. Developed and produced web-based state agency newsletter serving more than 1,800 employees.
Developed with the communications director and department leadership communications planning, strategy and tactics. Coordinated with the governor’s office and department leadership on news media relations for child welfare, mental health, public assistance and other department programs; including news releases, media queries and news events. Produced department videos. Developed, implemented and managed a telephone on-hold messaging system. Served as spokesman for the state of Florida during the 2005 hurricanes. Coordinated communications content on the department website. Co-managed a staff of six.
Conducted news media relations for department programs. Served as spokesman for the state of Florida during the 2004 hurricanes. Coordinated communications content on the department website. Produced department videos.