Bengaluru, Karnataka, India
Tilak is a multi-functional expert and a highly experienced Operations Leader offering 17 + years of experience and enables working in a Shared Services environment. He is best known for his prolific leadership qualities and his sharp strategic acumen, which has enabled him to drive operational excellence and deliver superior benchmarks in multiple projects that he has handled to date. He is presently working as an Associate Director- Tax Business Operations and COE Function at Ernst & Young LLP. Through his entire career tenure, Tilak has extensively worked in a cross-cultural environment, provided leadership and direction to large teams, and steered business transformation seamlessly. He has proved his mettle as a far-sighted professional with exceptional project handling skills and outstanding achievements in putting place the operational framework and implementing process improvement initiatives. He is Prince2 and Agile Scrum Master certified, with proven capabilities in managing the end to end project lifecycle with end to end responsibilities. He holds the credit for establishing the Tax operations by steering the entire gamut of people-centric best practices, budgeting & cost optimization, ensuring compliance, and leveraging technology for delivering mission-critical outcomes. Tilak is deft in formulating comprehensive operational plans, analyzing requirements, ensuring SLA/TAT compliance, excelling in service delivery, Risk Assessment & Mitigation, and introducing enhancements. He has a strong knowledge of various analytical tools like advanced Excel/VBA and Six Sigma to analyze data and develop solutions. He has outstanding achievements in organizing specialized training interventions, implementing innovations in training modalities/techniques, and imparted trainings to large teams on quality improvement processes and behavioral skills. Tilak possesses a detail-oriented approach to planning and has an exceptional ability to put in place the best possible solution to ensure business continuity at optimized cost while adhering to deadlines and service levels.
Experienced professional with a demonstrated history in Learning & Development, Recruitment, Resource Management, and General Operations. Currently serving as Tax Director – Operations at BDO, I am passionate about driving operational excellence and fostering a collaborative, high-performing team environment.
Tilak joined the organization as an Assistant Manager in January 2017 and rose to the position of Assistant Director – Tax Business Operations and COE Function in October 2018. He provided leadership direction and training to large teams for ensuring smooth operational functioning. Facilitated efficient functioning of Centres of Excellence activities and spearheaded the functions for managing the activities of the Tax Procurement team. During this period, he has proved contributions towards establishing an efficient operational framework by plugging in various operational loopholes, developed and implemented various quality metrics, and strengthened the competencies of the teams. Provided proactive resolution of critical problems, balanced solutions in all service categories, and ensured efficiency in process documentation. He has been instrumental in managing process transitions seamlessly and implemented analytic tools for meeting challenging deadlines by aligning operational synergies with organizational goals. Provided policy and process support ensuring smooth execution; analytics & performance dashboards; operational programs/activities along with a keen eye on efficiency/effectiveness. Maintained a harmonious balance between employee concerns and management policies by implementing effective initiatives focused on cost optimization, improving client experience, and employee engagement. While handling crucial Transition Projects for Tax Operations, he managed the end to end responsibilities in main projects from stage of design to implementation with outstanding achievements in a roll-out of reformed processes and platforms by leveraging technology.
He joined the organization as a Specialist in March 2010, then rose to the position of a Team Lead and got promoted to the level of an Assistant Manager-Mortgage Operations; Department: Default Management Services (DMS) in June 2013. He handled a team of 35 and over 3 client portfolios as an Assistant Manager. During this period, he has proved his contributions in enhancing operational efficiencies and was instrumental in establishing the business from the scratch by implementing best practices, ensuring achievement of quality benchmarks through process excellence, ensured 100% quality and resolution of issues within the stipulated TATs. Facilitated collaborative synergies and delivered outstanding outcomes through efficient coordination and collaboration with the key stakeholders.
Trading of Shares & portfolio management,