Masqaţ, Oman
I am a highly experienced IT professional with 25 years of expertise in managing projects, IT service delivery, and change management. Proven track record in defining and implementing IT strategies, policies, and procedures to align with business goals. Strong background in digital transformation, IT governance, Cloud services, Cyber security and IT infra with 2 decades of middle east experience in leadership roles especially in insurance domain.
• Requirement analysis and Design, Managing IT Product Development life cycle. • Designed microservices based architecture and deployment in Cloud • Established IT infrastructure in AWS, Digital ocean and Google Cloud for the startup. • Implemented AI/ML. • Led mobile app development and product rollout.
• Led digital transformation in Saudi Arabian cooperative insurance company. • Managed project budgets, resource utilization, and customer satisfaction. • Conducted weekly project reviews and reported to Top management. • Managed team in building BI dashboards, Oracle EBS integration, Mobile app development, Endorsement portal development. • Implemented Anti money laundering system (AMLOCK) • Premia Astra Business analysis and implementation in AlSagr Cooperative insurance company. Mobile app, Portal development, Chat Bot, CRM implementation
Ensure budgeted gross margins on the project are met. Close monitoring of the customer delivery and cost of resources. Resource utilisation and ensuring customer satisfaction. Weekly updated project plan and report to customer Monthly Steering Committee meeting for all large programs Weekly Delivery reviews, proactive escallation, Revenue, Billing and Receivable forecasts Constant Engagement with Customer Senior management. Ensuring quality and compliance. Billing and receivables management
• Managed business applications, infrastructure, service delivery, Team and vendor • Formulated IT plan, policies, budget and procedures. • Implemented new insurance systems. • Regulatory compliance, Reporting requirements for CMA, Oman. • Cyber security, AML system implementation.
• Managed business applications(Premia and Premia financials), service delivery, and project management. • Achievements: Rolled out web-based systems and Qlikview dashboards.
• Led business application development and support following company merger. • Integration of Multiple Insurance Applications used by two companies subsequent to Merger of Al Ahlia and RSA • Managed Premia, Mississippi insurance systems • Achievements: Completed IT integration project and set up a data centre.
• Administered Sun and Windows servers and maintained existing applications including Premia. • Design and Development of extra modules and additional reports, Regulatory reporting • Achievements: Implemented HRMS and time attendance systems.