Hong Kong SAR
•Analyzed and monitored event data for over 20 key events, tracking attendance numbers and quality feedback to provide actionable insights that improved future event planning strategies. •Coordinated logistics for transportation and accommodation of the guest speakers, ensuring seamless arrangements with vendors that enhanced event execution efficiency by reducing setup time across all operational phases. •Collaborated with the Marketing team to ensure all the projects comply with regulatory and compliance policy requirements. •Operated the project's work processes, record all the budget data and expenses, and controlled the financial accountability. •Facilitated seamless communication between the Compliance Team and new vendors; achieved flawless compliance record with zero non-compliance findings during annual performance reviews. •Collaborated closely with venue vendors; ensuring compliance with company standards during all phases of each event while aligning activities directly with stakeholder objectives established prior to execution.
•Delivered strategic operational support to the sales team, streamlining communication with APAC counterparts and improving order quotation preparation efficiency through enhanced coordination efforts. •Analyzed market trends with a focus on the key regions, generating comprehensive presentation-ready reports for senior management that enhanced territory selection strategies and increased the lead generation. •Monitored and analyzed sales performances, including the team’s monthly performance and other valuable data as appropriate. •Managed and guided all sales leads, contacts, statuses, and quotations were accurately and efficiently enter.
• Formulated and presented event proposals to target clients. • Assisted Marketing Team to execute and coordinate events in Hong Kong and Shanghai from budgeting to provide onsite event support. • Organized and analysed sales performances in particular data relating to post-event evaluations and other relevant reports. • Manage and collaborate with vendor, including production house and service suppliers, to ensure the event setup and operation to meet the expected standard • Worked closely with partners, vendors, government and meeting venue, to ensure all parties to complete the tasks on track
• Consolidated customer complaints with internal system • Handled customer complaints by answering phone calls, emails and mails. • Communicated with customers regarding potential trip cancellation and arrangement • Prepared and distribute customer activity reports to senior management.