Sacramento, California, United States
With a proven track record in events planning and management, sales, and operations management, I have honed and applied my versatile skill set in project management, customer service, and effective team leadership, consistently demonstrating my commitment to excellence, in executing smooth event operations, maintaining strong customer relations, and efficiently overseeing teams and their performance. Throughout my career, some of my notable achievements include: ▪ Managing over 1200 intimate and large-scale events, consistently showcasing my proficiency in event planning, and coordination. ▪ Expertly oversaw and nurtured 150 client accounts, demonstrating my commitment to excellent customer relations. ▪ Recognized as the Employee of the Month award in March 2015, highlighting my exceptional performance and strong leadership qualities. I am experienced in coordinating event schedules, supervising the team in charge of the event's execution, and promptly addressing client concerns. With teamwork and leadership, I have maintained valuable relationships with clients. Throughout my career, I have demonstrated my effectiveness in time management, organizational skills, and cross-functional collaboration. My extensive skill set including project management, customer relations, and event planning, as well as my commitment to promoting positive change, makes me a valuable support to your organization's success. Feel free to e-mail me at [email protected] or connect with me on LinkedIn.
In my role as the Operations Manager at Arden Hills Resort Club & Spa, I supervised the schedules and activities of the operations and facilities department staff. I worked closely with the team to ensure that every project was executed within the agreed timelines through planning, assigning, and directing work for the staff to ensure the smooth operation of our projects and services. In addition to my responsibilities in project management, I also ensured the maintenance of high standards by conducting regular quality service audits, managing all electronic systems, and maintaining strong relationships with vendors to streamline the procurement process.
As the Sales & Events Director, I ensured that all events of the company were well-coordinated with clients and relevant departments. I led and supervised the Event Sales Team through a collaborative and goal-oriented approach, resulting in consistently meeting and exceeding the monthly sales targets through our dedicated teamwork and commitment. In addition to my supervisory role, I was in charge of supplies inventory control, assuring that our stock levels were always sufficient to meet the requirements of our events efficiently. Furthermore, I actively participated in weekly director meetings in order to stay well-informed about any changes or updates. I promoted effective internal communication, ensuring that all staff members were on the same page and understood their roles and responsibilities.
In my role as the Event Detailer/Catering Manager, I oversaw various events, including intimate gatherings and large-scale meetings, memorials, promenades, weddings, and other occasions. My role also involved collaborating closely with clients. I thoroughly review every detail of the events, including food choices, scheduling group food tastings, and planning room layouts. I ensured the accuracy of Banquet Event Orders (BEOs) and I updated my clients through phone calls, in-person meetings, and email, creating a positive and trust-based relationship. After the events, I conducted follow-up interviews with clients to gauge their satisfaction with our services, helping us to maintain high service quality and build strong customer relationships.
As the head coach, I was responsible to conduct tryouts, practice sessions, workouts as required for the team members. Guide the team players on enhancing their strengths and working out their weaknesses. Motivate the players to upgrade their performance and prepare game tactics and strategies as per the team's strengths, and competition standards.
As the cashier & hostess, I had to provide highest quality of service to customers. Answer telephone calls & book reservations. Operated the cash register & kept records and turned in cash receipts, ensuring that the banks were balanced and there were no discrepancies. I also, supervised and participated in setting tables, cleaning and polishing silverware, and cleaning and maintaining dining room equipment and premises.