Hong Kong SAR
My experience gives me strength to build up excellent interpersonal, communication and relationship-building skills. Always focus on the people need and find out the best solution.
• Led 4 account management team members to design and execute growth strategies for key restaurant group accounts, resulting in over QoQ 8-10% GMV growth • Localized company initiatives and best practices for the assigned accounts and account management team • Set up strategic direction for the team based on regular analysis of sales, operational, and marketing value metrics, and conducting interviews with stakeholders to gather qualitative feedback, leading the team to reach quarterly GMV and KPIs target • Monitored team's performance through regular KPI reporting and provided coaching to ensure high quality of work and consistent achievement of targets • Identified strengths and development areas of team members and designed tailored growth plans to prepare them for more senior roles and personal growth • Partnered with the leadership team to design and deliver training programs for new joiners to equip them with the necessary knowledge and skills to succeed in their roles, guiding them through the first few months to achieve performance targets • Regularly collected feedback from team members and made adjustments to team processes and training programs to improve the effectiveness • Create an inspiring, positive, and motivating team environment with an open communication culture
• Managed a portfolio of accounts generating $300K-$800K in monthly revenue • Maintained strong relationships with key clients such as Nestle, Universal Pictures, and Warner Bros, ensured high customer satisfaction through delivering on annual booking plans and requirements • Identified new business opportunities through cold calling, email marketing, and follow-up on inbound leads • Customized proposals based on client needs, including product, campaign duration, and budget, presented advertising services in meetings, and demonstrated how campaigns could positively impact sales. • Closely tracked campaign schedules and availability of advertising inventory to ensure timely and accurate execution of bookings
• Led a team of 2 in the wholesale sector in Taiwan and maintain 20% YoY growth in revenue. • Managed a book of business worth $1M monthly, overseeing 20 key accounts and ensuring exceptional client satisfaction. • Developed the annual distribution plan for international brands including Daniel Wellington, Hong Kong Michelin Guide, and Olivia Burton across the APAC market. • Provided high-quality account servicing for existing clients, including Eslite Bookstore,Log-on, Lane Crawford, and New Yaohan etc • Conducted regular analysis of sales data to provide accurate sales projections, optimize inventory selection, and plan annual marketing campaigns and logistics. • Created customized product and customer service training programs for retail clients across all regions, addressing specific challenges and resulting in increased productivity, reduced training times, and successful integration of new hires. • Coordinated with internal and external functional departments to ensure the smooth operation of key marketing campaigns, including timeline management, human resources, and supplies management, to maximize team efficiency and sales revenue.
• Lead a team of 8 in the retail sector in Taiwan • Perform retail business development in the Taiwan market, analyze the sales potential of the street-level shops and department stores’ kiosks in a different part of Taiwan region, and successfully set up flagship stores and brand counters in the local well-known department store. • Negotiated leasing terms, including monthly rent and in-store designs, and ensured clear communication among all parties involved. • Managed human resources for the Taiwan office, including understanding local employment ordinances, initiating hiring processes, and participating in salary budget planning to ensure positive p/L through effective management and strategic decision-making. • Designed and executed the onboarding training programs for local staff to ensure the customer service level complies with HK head office standards. • Communicate the internal SOP to fellows, to keep the invoicing and bookkeeping up to standard.
• Responsible for distribution and sales of Daniel Wellington, Bellroy, Rains and Olivia Burton in APAC market. • Drove double-digit sales growth year over year across all markets through effective channel and client management • Selected the optimal distribution channel for each brands in each market to achieve sales target and growth • Led client relationships and account management to drive business growth • Monitored sales performance of clients, focused on top-selling items, supported inventory and supply chain management • Conducted brand and visual merchandising training for clients to enhance brand representation and ensure comply with brand standard
- Prepare property information - Introduce the property to clients for rental or purchase - Assist clients on mortgage application and solicitor inquiry - Maintain the sales - Update the existing client database and develop new clientele - Prepare the marketing materials