Dundalk, Maryland, United States
Towson University graduate with a Bachelor’s degree in Mass Communication, a concentration in Public Relations and minor in Business Administration. I am a demonstrated achiever with exceptional customer service skills. I am passionate to deliver excellent performance. I am skilled at learning new concepts quickly, working well under pressure, and communicating ideas clearly and effectively.
Received “Employee of the Month” award January 2012 Received "Mars Star" award January 2014 Provides exceptional customer service as a front-line cashier responsible for accurately and efficiently processing consumer transactions. Trains and mentors new employees. Assists with the development of standard operating procedures. Ensures quality assurance. Evaluates need and allocates resources based on customer volume. Serves as Courtesy Booth/Customer Service Clerk responsible for check encoding, calculating and balancing store totals and performing cashier audits. Regularly responds to customer inquiries received through multi-line switchboard.
Performed market research and analysis. Solicited donations and supported development of collateral material. Proofread and edited content for internal and external communications and products.
Researched and initiated contact with new donors. Solicited donations. Catalogued and organized donations. Compiled and prepared product descriptions for special events.
Provided exceptional customer service while selling tickets to the public Provided the customers with samples of the product as well as an informative description about the product when necessary