Kansas City Metropolitan Area
Tiffany, Director of Information Security at Mariner, brings 15+ years of experience in cybersecurity, IT operations, and infrastructure. Rising from engineering roles to strategic leadership, she’s led key initiatives in access control, virtualization, and threat response. At Mariner, she advanced from Security Engineer to Director, overseeing operations, vulnerability management, and engineering teams. Known for her precision and vision, Tiffany aligns security with business strategy while cultivating a resilient, innovation-friendly cybersecurity culture.
-Implemented RBAC (role based access control). -Leveraged tools and products to deploy patches, software and configuration settings to all enterprise systems. -Designed, planned, and implemented the consolidation of Active Directory domains. -Lead the team for standards, guidelines and naming conventions. -Gsuite administration and secured allowed applications. -Improved code migration for internal and vendor applications. -Implemented development, test, and production environments for in-house applications.
-Administered systems such as Windows Server, Active Directory, Exchange, DNS, Monitoring, Virtualization, etc. -Ensured network, system and data availability and integrity through preventative maintenance and upgrades. -Provide client-specific documentation on start-up, shut down and first level troubleshooting of processes to help desk staff. -Manage firewall, network monitoring and server monitoring both on- and off-site. -Perform physical installation and connectivity of infrastructure components such as firewalls, switches, servers, etc. -Implemented and maintained advanced Windows Services such as WDS, WSUS, DFS, Hypervisor, etc. -Developed deliverables for new and prospective clients regarding managed services and hosted products -Performed assessments of prospective client networks and assisted Sales staff with product proposals for managed services -Gathered and documented all client-specific systems information such as networking equipment, servers, core applications, product vendors, etc. -Reviewed client environments for best-practices and proposed corrective actions to remediate issues -Authored statements of work for client special projects -Installed, configured, and implemented infrastructure equipment such as Windows servers, switches, firewalls, wireless access points, etc. -Upgraded client on premise Exchange environments from Exchange Server 2007 or 2010 to Exchange Server 2013 -Implemented new virtualization environment including VMWare and Windows Hypervisor -Migrated multi-tenant SharePoint 3.0, 2003 and 2008 to SharePoint 2013
-Migrated customers from on premise or hosted email solutions such as POP3, Exchange 2003, Exchange 2007, Exchange 2010 or Lotus Notes to multi-tenant hosted Exchange 2010. -Deployed, managed, and maintained a Citrix farm environment for Hosted Dynamics GP, Solomon, Navision, and Microsoft Office. -Deployed hosted solutions such as Dynamics CRM, SharePoint, OCS, and Lync. -Deployed archiving and password sync solutions for hosted Exchange customers -Maintained multi-tenant SPAM filters -Performed sales assessments and assisted sales staff with statements of work for -Managed projects or onboarding customers to hosted business solutions included Dynamics CRM, Dynamics GP, Solomon, Navision, Exchange, OSC, Lync, etc. -Collaborated with resellers for hosted products to on board new hosted solutions customers.
-Managed call flow and responded to technical support needs of customers. -Resolved problems with malfunctioning products. -Researched, investigated and resolved complex problems independently. -Reviewed technical documentation and procedures. -Enthusiastically participated in job related training. -Built and provided basic end-user troubleshooting and desktop support on Windows and Mac systems. -Installed software, modified and repaired hardware and resolved technical issues. -Used ticketing systems to manage and process actions taken. -Provided on-call support for critical issues.