Towaco, New Jersey, United States
With over 20 years of experience in healthcare operations and technology deployment I specialize in building strategic partnerships, managing client relationships, and driving operational improvements within health systems. As Senior Client Executive at North American Partners in Anesthesia, I oversee account strategy, client retention, and revenue growth for New Jersey hospitals and ASCs, ensuring alignment with organizational goals and regulatory frameworks. My focus is on fostering collaboration across clinical, IT, legal, and compliance teams to deliver tailored, actionable solutions. My mission is to support healthcare organizations in navigating complex operational challenges and achieving greater efficiency through strategic insights and technology integration. By leveraging expertise in operations management and project management, my work emphasizes enhancing clinical workflows, optimizing digital applications, and advancing regulatory compliance.
Senior Client Executive and Relationship Manager responsible for building and sustaining strategic partnerships with New Jersey hospitals and ambulatory surgery centers (ASCs). Serves as the primary point of contact and trusted advisor to executive, clinical, IT, legal, and compliance leadership, ensuring solutions are aligned with organizational goals, regulatory requirements, and operational realities. Owns account strategy, client retention, and revenue growth across a complex healthcare portfolio by identifying opportunities for expansion, leading executive discussions, and translating client needs into actionable solutions. Partners cross-functionally with sales, product, implementation, and customer success teams to ensure seamless onboarding, adoption, and long-term value realization. Brings deep understanding of healthcare operations, compliance, and evolving market dynamics to help providers navigate change while strengthening durable, results-driven relationships.
• Spearhead consulting initiatives in healthcare IT leveraging over 20 years of healthcare and legal technology industry experience. Serves as a trusted advisor to health technology and legal technology startups • Deliver strategic insights to healthcare administrators and providers, enhancing operational efficiency and regulatory adherence. • Foster relationships with hospitals and practices to drive value and optimize digital applications and EMR systems.
Helped scale YoCierge as a healthcare and legal technology platform focused on medical record retrieval, patient authorization, and workflow automation. Led go-to-market strategy targeting personal injury firms, healthcare providers, and litigation support vendors. Built and managed strategic partnerships across healthcare, legal, and technology ecosystems. Oversaw product positioning, client onboarding strategies, and operational workflows to improve turnaround times and client satisfaction. Supported product enhancements, including identity verification and fraud mitigation features, in response to evolving healthcare privacy regulations.
Drove sales and market expansion initiatives for a national healthcare interoperability and data exchange company. Led enterprise sales cycles with hospitals, health systems, HIEs, and government entities. Partnered with marketing to refine messaging around interoperability, data liquidity, and regulatory compliance. Managed strategic client relationships and long-term contracts supporting large-scale health information exchange. Collaborated with product and operations teams to align customer requirements with technical delivery and regulatory standards.
Manages Executive Relationships: Responsible for managing executive relationships with key stakeholders from various healthcare organizations, including leading hospitals, ambulatory MSOs/ACOs, integrated health systems, IDNs, and independent practices. This involves building and nurturing strong connections with these clients. Alpha Beta Program and EMR Partnership: Lead the Alpha Beta Program in collaboration with a large EMR (Electronic Medical Records) partnership. Worked closely with project management to roll out new programs to beta clients, ensuring smooth implementation and gathering feedback for improvement. Sales and Operations Collaboration: Collaborated closely with sales and operations teams to deploy new process improvements, ensuring efficient and effective operations. Additionally, worked with these teams to introduce new customer product imports, expanding the company's offerings to meet customer needs. Product Development and Launch: Worked with product teams to gather feedback from clients on new releases they would like to see. Business Growth and Achievements: Over the course of four years, I contributed to driving $20 million of business for the company, showcasing consistent success in sales and business development. Formulating Partnerships: Worked with leadership from EMR companies to formulate new partnerships. These partnerships provide lead generation opportunities for the sales teams, enhancing business development efforts. Consultant Relationships: Lead relationships with healthcare consultants to network and grow mutual clients. Collaborating with these consultants helps expand the client base and generate new business opportunities. Recognition and Awards: Recognized as a top performer in 2020, 2021, 2022
ELLKAY – Data Interoperability Solutions Provider Data Interoperability Expertise Delivered solutions for diagnostic laboratories, EMR/PMS vendors, ACOs, HIEs, and hospitals. Built deep expertise in structured data, system connectivity, and healthcare integration technologies, enabling clients to optimize operations and improve financial performance. Revenue Generation & Market Expansion Managed vendor partnerships, including a strategic partnership with athenahealth, driving new sales opportunities. Collaborated with EHR sales reps and implementation teams to advance sales cycles, implementations, and partner-driven initiatives. Consistently contributed to new revenue streams and market expansion. Partner & Stakeholder Management Led bi-weekly partner meetings to update senior management and stakeholders on progress, performance, and implementation results. Strengthened long-term partner relationships by aligning solutions with client needs and business goals. Contract Negotiation & Business Reviews Reviewed and negotiated MSAs, contracts, and SOWs, ensuring favorable terms for the organization. Developed and executed Plans of Action (POAs) with clients and stakeholders to meet quarterly business objectives. Strategic Business Growth Partnered with the PMO office to develop strategies for onboarding large enterprise clients. Played a key role in scaling business initiatives, contributing to overall enterprise growth strategies. Cross-Functional Collaboration Coordinated across project management, operations, and sales teams to resolve escalations quickly. Drove alignment between internal teams and external partners to ensure seamless project execution.
Healthix – Regional Health Information Organization (RHIO), New York State Supported activities under DSRIP and statewide/national initiatives to improve healthcare delivery through health information exchange (HIE). Played a key role in scaling one of the nation’s largest public health information exchanges. Managed enterprise provider relationships, health systems, and community-based organizations. Supported operational workflows for clinical data exchange, onboarding, and compliance. Worked closely with state and regional stakeholders to advance data-sharing initiatives. Helped position Healthix as a trusted infrastructure partner for population health, care coordination, and public health reporting.