Atlanta Metropolitan Area
I am an operations-focused administrative professional with experience supporting executive leadership, physicians, project teams, and cross-functional stakeholders across healthcare, higher education, government, hospitality, and nonprofit environments. Throughout my career, I have built a reputation for transforming complex processes into streamlined workflows, improving stakeholder experiences, and creating structure in fast-paced environments. My expertise spans administrative operations, program coordination, recruitment support, onboarding logistics, communications, process improvement, project management, data analysis, and executive support. Currently serving within Emory University School of Medicine, I support faculty, leadership, candidates, and operational initiatives through calendar management, recruitment coordination, onboarding support, process documentation, meeting facilitation, communications, and project execution. Prior to this role, I gained extensive experience supporting large-scale operations at Emory University Hospital and the U.S. Census Bureau, where I was promoted twice within my first 90 days due to performance and leadership. I am passionate about operational excellence, stakeholder engagement, process improvement, and helping organizations scale effectively. My long-term goal is to continue growing into leadership roles focused on Administrative Operations, Program Management, People Operations, and Organizational Effectiveness. Core Areas of Expertise: • Administrative Operations • Program Coordination • Executive Support • Project Management • Recruitment & Onboarding • Process Improvement • Healthcare Operations • Data Analytics • Stakeholder Engagement • Communications Strategy • Training & Documentation • Lean Six Sigma Methodologies
Provides administrative support for one of the following or a combination general management a research environment or a specific program. Ensures office activities comply with Emory policies and procedures. Responds to incoming telephone calls. Maintains calendars and prioritizes meeting requests for management. Reviews incoming correspondence and identifies items of special interest to management handles routine correspondence and prepares appropriate responses. May complete forms grant applications and or correspondence associated with programs. Prepares charts and graphs for reports and presentations. Creates and edits scientific programmatic or other reports associated with department's primary business. Schedules meetings and handles logistics for meetings and special events. Prepares materials for meetings and special events. Initiates processes and maintains records and invoices. Keeps management apprised of account status identifies cost-effective solutions and may authorize expenditures. Monitor or maintain budgets and grants assist with budget development and prepare related expense reports and reimbursements. Plans and coordinates travel arrangements. Maintains databases and spreadsheets may also analyze data and design generate associated reports. Establishes and organizes filing systems. Oversees ordering and maintenance of office supplies. May supervise or direct the work of support staff and or students. Performs related responsibilities as required.
Software skills; Epic, Athena, GE Centricity, Powerchart, Scheduling and GPR Train Patient Service Coordinators in over 20 clinics to be successful Grew overall custom/patent satisfaction at Midtown Winship Cancer Institute by 90% in under 90 days. Serve as liaison for patient and family, working with administrative and clinical staff to improve the patient's overall experience. Independent scheduling, registration, copay collection, charge entry, referral management and Doctor paperwork prep.
Reviews project plans on a continual basis to ensure timeline, scope of work, and budget stay on track per contracted agreement with client. Intake and Distribution of over 200,000 field staff equipment and devices, then loading data into our datasets to ensure proper delivery and return of all devices for troubleshooting or return to home office. Conducts weekly status meetings to include necessary resources, minutes, and assignments of deliverables providing follow-up dates. Skilled in software implementation project management in Census operation. Sort and filter data using SQL queries to hire field staff for the 2020 Census. Performing statistical analysis of data to predict trends in population change. Using tools to visualize data in diagrams and graphs.
Build long lasting relationships in the community with our sponsors, parents and staff through athletics, events and community outreach. Create daily lesson plans based on national, local and school standards and previous year data from each student. Deliver high-quality, engaging instruction while using Differentiation when needed to give all students access to the curriculum. Analyzes and prepares reports from local, state, and national assessment data as it relates to individual student performance and school improvement. Develops and maintains historical student and school data files to monitor and track performance. Compiles data from multiple assessments to develop student, subject, grade-level, or school achievement profiles to update data sets. Manage Amplify (outsourced Online based curriculum) analytics for the ENC region including four Middle schools and two high schools. Develop training to onboard all Science teachers in the Amplify Science curriculum. Softball Coach; led my team to 1st place in the Eastern Roanoke Middle School Championship in 2017 and 2018.
Provide Administrative Support to Director of Sales, Director of Catering, Convention Services Manager, and six Sales Managers Responsible for all rooms only groups including but not limited to coordinating arrival, departure, and special request Conduct tours of the property in absence of Sales Manager Order and maintain office supplies Pre-qualify all incoming phone inquiries into the sales office Responsible for creating and distributing monthly email blast to clients Responsible for creating and distributing BEO Packet and Group Resumes to entire hotel staff
Work with clients, patients and active caregivers to identify open shifts, availability, and coordinate schedules. Understand the needs, requirements, and preferences of all client types (patients, facilities, referral sources, caregivers, and staff) and optimize staffing ratios. Implemented an improved CNA care procedure that reduced clerical errors by 27%. Build relationships with Maxim clients and active caregivers to understand their scheduling needs, requirements, and preferences. Coordinate and confirm schedules with clients and active caregivers. Records caregivers’ correspondence, needs, availability, and schedule in the system of record. Ensures all placements adhere to applicable compliance and contract requirements. Partners with Business Development Manager, Clinicians, Recruiters, and Field Support staff to debrief on staffing shortages, client satisfaction, and business development opportunities.