Tia Thomas

About

Experience

• Service Delivery Coordinator at Esquire Deposition Solutions, LLC
  Aug 2021 - Present · 4 yrs 11 mos

  Hosting-Zoom calls Handling Phones Calls Processing Client Order Requests Troubleshooting EsquireConnect Creating New Reservations Validating EsquireConnect Reservations 48hr Quality Review Submit and Adhere to Client Preferences

• Customer Service Specialist at Florida Department of Health
  Jan 2020 - Aug 2021 · 1 yr 8 mos

  Customer service, call center in a health care setting. Inbound and outbound calls to clients, scheduling homebound appointments Internal customer service Provide general information

• Global Response (3 yrs 1 mo)
  • Telephone Service Representative
    2013 - 2016 · 3 yrs

    customer service and data entry; catalog ordering; tracking orders; credit services referral. Verify customer information; Cisco dialer high volume

  • TSR
    May 2014 - Feb 2015 · 10 mos

    Call Center, Ecomm customer service, Verify customer information, Process orders with credit card payments. Track orders and contact couriers.

• Data Entry Specialist at Ark Temporary Staffing
  Jan 2013 - Aug 2013 · 8 mos

  Accurate data entry; high volume 10-key check entry for bank deposits 12000+ kpm

• Data Entry Specialist at TeamPersona Temporary Staffing
  Jan 2012 - Dec 2012 · 1 yr

  Accurate data entry, high volume payment processing center Verify customer information