Seattle, Washington, United States
Results-driven SFMC with 3+ years of hands-on experience delivering scalable, high quality SFMC solutions. Strong background in solution architecture, advanced configuration, and technical development across core Marketing Cloud modules. Proven ability to translate business requirements into technical designs, implement best-practice architectures, and support cross-functional teams and developers in fast-paced, client-facing environments. Proactive, adaptable, eager to continuously learn new skills. I can be reached via this profile or email address [email protected]
Deliver end-to-end technical solutions for Salesforce Marketing Cloud customers, enabling marketing teams to fully leverage platform capabilities Troubleshoot concurrent client cases daily and technical initiatives while maintaining high SLA performance standards Architect and develop complex lifecycle journeys, triggered automations and cross-channel campaigns using Email Studio, Journey Builder, Automation Studio Provide advanced SQL queries, AMPscript solutions and best practices to support long-term maintainability Support client technical needs by providing solution guidance, reviewing implementations, and advising on platform limitations and optimizations Author and maintain technical knowledge articles to improve delivery consistency and team efficiency
Delivered Tier 1 technical to enterprise users across Microsoft and infrastructure platforms Communicated technical troubleshooting steps clearly to non-technical stakeholders Prioritized and managed multiple concurrent support request in fast paced environment
Managed and maintained Help Desk ticketing system via SMT Ticket following ITIL best practices with defined SLA & KPI Hands on experience working with SQL, Python Investigated and diagnosed incidents, problems quickly and efficiently Optimized internal and external support documentation Ensured smooth delivery and operation of IT services by monitoring system performance
Updated security systems on five computer and ensured cable management. Answered IT support phone call for internal users on variety hardware and software problems Aided in troubleshooting, provided constructive feedback and ideas in network infrastructure.