London Area, United Kingdom
Located in London, open to roles within retail such as; buying or merchandising.
• Visual merchandising ambassador for the leather goods department - Liaise with key stakeholders to support window display installations, in-store displays, and product merchandising of all product categories in line with company directives and commercial needs • Effectively communicate the brand's message and heritage • Personalise clients' experience and strengthen customer relations, nurturing loyal Fendi clients with the use of CRM tools • Engage in upselling and cross-selling across multiple product categories
• Implementing conversational skills to increase sales conversion rate and customer loyalty • Arranging appointments by telephone and in person, maintaining records relating to booking • Ensured customers satisfaction by dealing with their complaints effectively • Multi-tasking particularly at peak times to fulfil any task the salon may need • Processing transactions (cash handling) and update the book-keeping, performed payroll actions supporting 6 employees
• Manage retail associates through monitoring and motivating on the shop floor, helping to increase customer satisfaction • Running back-office operation such as stock ordering and stock check also ensuring banking is up to date and cash requirements are met • Handle customer complaints, issues and questions • Worked on store displays and promotions, ensure store is fit for opening each day • Ensure health and safety measures are met (example: frequent fire alarm drills)
• Greet customers • Operating cash registers • Completed training towards recognised QCF qualification • Working effectively in a team to surpass sales target • Maintaining store's appearance in tune with company's standards • Build rapport with customers by providing accurate guidance and recommendations
• Entered customer receipts onto system. • Processed bank card receipts and matched to corresponding statements. • Put invoices and credit notes in date order, ready to be entered into the accounts system. • Composed and sent various business emails, dealing with telephone enquiries. • Attending and organising meetings with clients. • Use of software systems, such as Excel Spreadsheet