Chicago, Illinois, United States
Drove digital marketing initiatives to increase platform visibility and engagement within the Southeast Asian market. Analyzed campaign performance (KPIs) and conducted market research to provide data-driven recommendations that optimized user acquisition and funnels.
Resolved complex technical issues for end-users, specializing in the management of Canvas, CtcLink, and Office 365 systems. Managed critical access issues, including Multi-Factor Authentication (MFA) and student email system troubleshooting. Trained and mentored new helpdesk employees and leveraged persuasive communication to efficiently diagnose and solve customer problems.