City of Johannesburg, Gauteng, South Africa
Experienced Production Support Analyst with a demonstrated history of working in the broadcast media industry. Skilled in RAN, Telecommunications, 3G, Computer Network Operations, and NSN. Strong information technology professional with a Bachelor of Technology (BTech) focused in Information Technology Management from University of Johanenssburg.
The BRM function partners with Multichoice Business Units and supporting corporate functions and drives leadership to bring innovation and value to the Multichoice Group. They manage the shared Demand across platforms in the company and provide a governance role over the IT Application portfolio to ensure the spend is aligned to strategy, follows IT compliance and procurement processes. This role partners closely with key business stakeholders to ensure IT demand is captured, prioritised, and planned effectively giving visibility to both business and IT on IT demand and supply and provides alignment with the overall IT Strategy and roadmap.
Implement and maintain an automated billing system Converting JobCards for technicians to an automated sign - off application available on mobiles Managing maintenances and baseline upgrades (PACS and RIS systems). - DB and server monthly maintenance for all radiology departments Compiling of incident reports Scheduling of resources Compiling of client reports Configuring of performance dashboard Maintaining TCP/IP, FTP, DNS connectivity with remote sites Managing technical team doing 1st line troubleshooting Executive Summary for executive board (MedHold) Monitoring of sites (radiology department in medical practices) Managing 25 technicians Remote 1st line troubleshooting Managing of warehouse transfers
I am currently employed by Huawei (Vendor) on their 8ta project. I manage a team of 4. Monitor, 2G, 3G, and LTE. Report creation on SLA. Communication with other operators and Telkom. Logging of tickets on Webforce. Reseting remotley of equipment by making use of LMT. System Health Checks
Direct Reports: 9 Staff members Responsibilities: Monitoring ALL CellC NE.. Managing NSN and ZTE vendors. Communication with DFA and Telkom on planned work approval and network failures Reports on our maintenance company (ATC, TFMC and LTP). Handling of international faults with RIM, Seacom, Tata etc.. Team Reporting Team Management Fault escalation Trouble Ticketing Quality handling from the registration of faults to the resolution. Attend Meeting with vendors. e.g. Telkom. Creating documents and manuals for the SMC department. Performance Analysis. Report drafting Fault and what services that are impacted by network failure Manage, co- ordinate and control the IT operational processes, infrastructure and activities in the NOC Draw up manuals
Fault Management Specialist Responsibilities: - Monitoring RAN, CORE - 1st Line Maintenance - Handing to TFMC, Telkom and other service providers - Ticket Logging on HP - Answering Phones - Handling of Telkom planned work for the CellC Network. - Follow up, close faults.
Data Analysis for the Swartkip mine. Filling other HR administrative work.