Greater Hamburg Area
I am Thorsten, a Senior IT Business Manager, Technical Architect and Data Engineer with a passion for IT, Operations, Data and AI. I am heading an service management team and continuously improve our services with the help of Data, Automation and AI. I have strong commercial background and 25+ years of experience in managed services and IT operations, as well as a hands on mentality and love to dive into new technologies to use them for solving day to day challenges of our customers.
Leading the Competence Center for AMS Service Management & Operations within the Application Management division, managing a multidisciplinary team of 50 professionals across three specialized units and nearshore/offshore support. As Portfolio Delivery Lead, I oversee the end-to-end execution and quality assurance of all projects within the business area, ensuring delivery excellence. My role bridges large-scale operations with strategic growth, including active contribution to solutioning and bid management for new business opportunities. - ITIL-based Application Management Services (AMS) & Operations - Portfolio Delivery Management & Governance - Strategic Leadership (3 teams, 50+ employees) - Solutioning & Presales Support for complex bids - Global Delivery Models (Onshore, Nearshore, Offshore) - Budgeting, Costing & Financial Oversight - Service Level Management (SLA/KPI) & Operational Excellence - Transition & Transformation Concepts - Stakeholder Management & Interface between Sales and Delivery - Process Optimization & Lean Management - Risk & Quality Management in service delivery - Continuous Service Improvement (CSI) incl. AI
Leading database (RDBMS, NoSQL) management for German customers, delivered from Germany (onshore) and various countries in offshore/nearshore. Services are delivered on private, hybrid or public cloud infrastructures and include Site Reliability Engineering and Platform Engineering , as well as Project Management and Governance components. - ITIL/SRE based database management (Oracle, MSSQL, DB2, MySQL, PostgreSQL, MongoDB, Informix, Redis, MariaDB) - Database management for public cloud databases (AWS, Azure, GCP) - Database automation - Budget and costing - Consulting and Presales Support - Solution design and consulting - Transition, migration and operation concepts - Lean Management - Service development - Architecture design for high availability and desaster recovery - Licensemanagement - Near-/Offshoremanagement - Securitymanagement
Define global standards as well as participating in global projects - Define statements of work - Define architecture standards (HLD, LLD) - Define security and monitoring standards - Subject Matter Expert in global projects - Global Solution Architect
Leading a regional team specialized in database operations and projects for all vendors - Teammanagement - Daily Operations ( Oracle, MSSQL, DB2, MySQL, EAI) - Projectmanagement - Subject Matter Expert - Solution Consulting
Leading a customer specific team of specialists for databases, web application servers, messaging and scheduling
Leading database and application management for Premiere Fernsehen GmbH & Co. KG
Freelance IT Consulting