Boca Raton, Florida, United States
Trusted business leader known for driving business innovation and cutting operating costs while increasing revenue growth by leveraging cloud technologies, analytics, applications, operations and governance leadership. Proven track record of relentless focus on customer satisfaction while consistently exceeding annual revenue and cost reduction targets. Accountable for providing services in Canada, Chile, United Kingdom, Spain, Netherlands, Poland, South Africa, India, Australia, Philippines and China. Expertise in: ● Strategic Planning ● Vendor Management ● Business Process Improvement ● Continuous Process Improvement ● Customer Driven Metrics ● Focus on Customer Satisfaction ● Portfolio Management ● Project Management
Managed multiple strategic projects to integrate with Salesforce. Responsible for forecasting, planning/scoping, resource management/capacity planning, vendor relationship management, timeline, quality, LEAN process improvements. • Initial deployment of DocuSign with integration to Salesforce: Managed 6-month implementation and 3-month selection process of DocuSign. Lead team of 5 contractors, IT team and functional SMEs to complete project on time and 10% under budget, resulting in tremendous process improvement for contract management.
Managed many strategic projects with responsibility for budgeting/forecasting, planning/scoping, resource management/capacity planning, vendor relationship management, timeline, quality, 5 phases of SDLC, LEAN process improvements, PMBOK, and Agile. Process improvements increased annual revenue growth and reduced annual operating costs. • Initial deployment of Workday Finance and HCM: Managed 8-month implementation and 3-month selection process of Workday with a budget of $2M. Led team of 50+ consultants, vendors, and functional SMEs to complete project on time and 10% under budget, resulting in over $1M reduction in annual costs. • Integrations with Workday Finance and HCM: Created and implemented 12-month plan for 20 integrations with Workday with a budget of $1M. Led team of 30+ consultants, developers, and functional SMEs to complete integrations on schedule and 15% under budget, resulting in 12% reduction in annual costs by reducing time to close financial books and reducing cycle time for Purchase Orders. • Collaborated with C-Level Executives, Presidents, and Vice Presidents to establish ERP strategies and roadmaps, resulting in 25% increase in Directors able to create job requisitions and 20% reduction in vendor procurement costs. • High-impact enhancements to Workday: Managed a team of 30+ developers and functional SMEs to implement Workday annual high-impact enhancements, providing mentorship on PMBOK, Waterfall, and Kanban methodologies resulting in a 15% reduction in project costs, and 15% increase in team productivity. • Developed project management framework, improved processes, and managed 8+ project managers to launch 20+ medical centers per year, resulting in 20% reduction in project delivery time.
Exceeded targets by achieving 12% revenue growth on a $40M contract and 20% cost reduction on a $5M RFS budget. My portfolio included hardware, software and services for IaaS, Cloud, SAP, Financial Systems, Groupware, Database Servers, 2,400 Application Servers, Storage, Laptops, Desktops and Network Services. • Applying SDLC, Lean Six Sigma and ITIL, managed / prioritized customer initiatives for 8 PMs and 85 resources within my portfolio of 25 projects in Canada, Chile, United Kingdom, Spain, Netherlands, Poland, South Africa, India, Australia, Philippines, and China. • Developed the strategic direction, created the governance to ensure compliance and created SOW with supporting cost case with the assistance of enterprise architects and customer business strategists. • Led by example over 3 SAP Production Upgrades/Hardware Refreshes, 18 medium or complex Data Center migrations, IaaS using IBM as Cloud Storage Provider and over 2 IBM Notes migrations. • Reduced IT costs by 25% with an increase of virtual servers on VMware 5.5 from 15% to 85%. • Introduced Agile methodologies to global team for several Cloud and Analytic based projects. • Managed Steering Committees with IBM Directors and customer C-Level Executives to exceed customer’s business objectives on delivery of complex projects. • Negotiated with IBM Sales team, development team and customer, to acquire signed SOW for new OneFluor Portal and Email as a Service implementations.
Grew annual RFS revenue from $2M to $4M in under 5 years. Deployed LEAN methodologies using global shared pool of resources to achieve 5% annual productivity labor costs reduction and to optimize performance, cost, schedule, and quality for all projects in my portfolio. - In less than 3 years, established and educated team of 3 PMs to manage global pooled resources for 2 mission critical SAP Production Upgrade projects completed within 6 months after signed SOW which included upgrades to ECC 6.0, BW 7.0, SRM 5.0 and Enterprise Portal 7.0. - Prepared presentations for senior management articulating program status, key risks and mitigations, and technical milestones for over 5 SAP Production Upgrade / Hardware Refresh projects which all met their schedule and budget. - Negotiated with IBM and SAP management to leverage key resources to resolve issues quickly after my organization identified any issues / problems that needed immediate focus and resolution.
Streamlined team to reduce duration of SAP Production Upgrade projects from 18 to 12 months to satisfy customer’s business objectives. - Set goals, objectives and key milestones for SAP Basis, Network, Architect, Server and Database administrator, and Hardware supplier then constantly monitored, tracked and reported on progress of several SAP Production Upgrade projects which were completed on schedule and on budget.