Thomas Oswald

Value. Creator. Microsoft.

Tampa, Florida, United States

About

Trusted technology advisor and leader with decades' experience, leveraging relationships and technical experience to navigate complex systems, align diverse teams, and drive business programs to healthy outcomes.

Experience

  • Microsoft (Tampa, Florida, United States)
    • Principal, Customer Success
      Sep 2024 - Present · 1 yr 10 mos

      • Leads strategic enablement programs, including generative AI, to maximize ROI for the world's largest and leading professional services firm • Collaborates with and advocates for CxO stakeholders to drive innovation and achieve business objectives • Influences cross-functional teams for accelerated program development and implementation

    • Global Cloud Program Manager, Customer Success
      Jan 2022 - Sep 2024 · 2 yrs 9 mos

      Connects professional services industry executives to Microsoft’s strategic and technical resources to maximize value in their Microsoft investment. Engages dedicated account team to create and realize long term value for customers, to ensure that their solutions start and stay healthy, and to advocate for healthy outcomes throughout the solution lifecycle.

  • Deloitte (Full-time · 9 yrs 11 mos)
    • Senior Manager
      Jan 2019 - Dec 2021 · 3 yrs

      Lead engineer and technical program manager for DevOps Engineering on Deloitte Tax's global digital transformation platform

    • Manager, Systems Administration
      Aug 2015 - Jan 2019 · 3 yrs 6 mos

      - DevOps/SRE infrastructure lead for Global Tax & Legal - Treasurer for Deloitte Chicago Toastmasters - Team lead for pro-bono Deloitte Consulting project for Chicago NGO - Co-lead for DE&I groups, including LGBT/allies and Global Chief Technology Office employee engagement groups

    • Senior Systems Administrator
      Mar 2013 - Aug 2015 · 2 yrs 6 mos

      SharePoint operations engineer for enterprise search, collaboration, and project management applications

  • Technology & Infrastructure Administrator at McTigue Financial Group - Northwestern Mutual
    Mar 2008 - Feb 2012 · 4 yrs

    On-site systems administrator for telephony and network infrastructure, and identity management at The McTigue Financial Group. Ensured high availability of information tools and resources. Worked in conjunction with Northwestern Mutual information systems and help desk to address infrastructure and architecture challenges. Champion of technology internship program and coached interns. Drafted and communicated compliant technology policies to employees.

  • Sales Associate at Darnton & Hersh Fine Violins
    Sep 2007 - Mar 2008 · 7 mos

    Developed and maintained inventory and asset tracking database. Oversaw major IT infrastructure upgrades to coincide with upcoming company build-out and move, while reducing current costs and planning for future growth.

  • Production Assistant at Grant Park Music Festival (City of Chicago Dept. of Cultural Affairs)
    May 2006 - Aug 2007 · 1 yr 4 mos

    Developed framework to process and track operational needs, including the coordination of rehearsal and performance schedules; arrangement, preparation, and distribution of airline, hotel, limo, engagement itineraries for guest artists/conductors; usage of sponsorship accounts; coordination of VIPs and security concerns; creation of metrics to track contractual requirements and timely payments of guest artists/conductors.