Greater Paris Metropolitan Region
Formé chez Bouygues Telecom, j'ai ensuite participé activement au pivot et à la croissance de Zefir, start-up où j'ai été reconnu comme Top Performer à plusieurs reprises avant d'évoluer au poste de manager. 2023 : https://medium.com/zefir-fr/pourquoi-jai-quitt%C3%A9-un-grand-groupe-pour-rejoindre-zefir-en-tant-que-sales-6c337617699a
Team manager of 10 account executives and sales development representative Revenue : Customer acquisition strategies, KPI tracking (conversion rate, sales cycle, leads), inbound sales optimization (70 sales/month, 400 calls/month). Productivity : Process optimization, automation via CRM and AI, productivity KPI tracking. Team : Management, recruitment, onboarding, and fostering a culture of performance/collaboration.
With the Consumer team's scale, I took the chance to get back in the field and take on a larger management scope. Results : 2025 - S2 - 102% (917k margin generated) - 2nd 2025 - S1 - 112% (946k margin generated) - Top performer Mission : Manage and qualify inbound leads, guiding prospects from initial contact through to contract signing. Serve as a trusted advisor by understanding client objectives and creating tailored action plans. Track and manage weekly performance KPIs across emails, calls, and video interactions. Analyze client interactions to identify conversion improvement opportunities. Collaborate on optimizing internal sales processes and messaging. Relay valuable client feedback to support product enhancement.
First individual contributor, then manager of two account executives. Agent Relationship Management : Maintain a high level of agent satisfaction throughout the process. Proactively and professionally resolve any issues or conflicts. Process Optimization : Ensure the quality of recruited agents. Propose and implement improvements to enhance efficiency and agent satisfaction. Collaborate with technical, legal, and marketing departments to streamline processes. Team : Recruit, train, and supervise the Account Executive Business team. Set and monitor individual and collective goals. Foster a culture of performance and excellence in agent relations.
Sales Strategy : Manage a portfolio of 30 mid-sized companies, focusing on upsell and cross-sell (25% of the portfolio). Handle the full sales cycle for new accounts, from prospecting to deployment. Portfolio Management : Develop sales strategy for clients and prospects. Identify needs and negotiate services/terms. Conduct high-level negotiations with end clients. Relationship Management : Interact internally with technical, pre-sales, legal, finance, deployment, and operations teams. Engage regularly with C-level executives to align offers with their strategic needs. Foster long-term partnerships and team collaboration.