Lausanne, Vaud, Switzerland
I recently graduated from EHL Hospitality Business School with a Bachelor of Science in Hospitality Business Management, specialising in Advanced Marketing and Luxury. In September 2026, I will begin an MSc in Management at Bayes Business School in London. Throughout my studies and professional experiences, I have developed a strong background in client experience, communications, events, and relationship management. Most recently, I completed a six-month internship as an Internal Events Assistant at Hermès International in Paris, where I contributed to the organisation of internal events, inaugurations, and employee engagement initiatives across the maison. Alongside this experience, I have worked for Hermès in Switzerland and Singapore, welcoming clients and delivering exceptional service in fast-paced and international environments. These roles have allowed me to develop strong interpersonal skills, attention to detail, and a deep appreciation for creating meaningful experiences. Having lived and worked across Europe and Asia, I enjoy collaborating with people from diverse backgrounds and thrive in dynamic, international environments. I am particularly interested in communications, events, client experience, marketing, and brand-related roles.
I welcome and assist customers in the store of Lausanne, making sure their shopping experience go beyond their expectations.
I am taking on my experience as a student ambassador to Singapore, where I will also fulfill the same tasks as I did in Lausanne but in the Asian business landscape.
As part of the Internal Communications department at Hermès International, I contributed to the organisation of a wide range of events designed to celebrate our collaborators and the exceptional craftsmanship of our artisans. My responsibilities included: - Managing event logistics from conception to execution, including venue research, supplier coordination, and budget requests. - Handling communication with external partners, such as speakers, vendors, and service providers. - Overseeing invitations, guest lists, and event-related communications. - Managing catering, staffing (hosts/hostesses), and wardrobe requirements for events. - Providing consulting support for internal events taking place outside the Île-de-France region. A big part of my role was to ensure that each event aligns with the Maison’s values as we strived to create meaningful and memorable experiences to give back to our collaborators.
As a Concierge Officer, I specialised in welcoming clients and providing exceptional guest relations. I ensured a seamless, personalised experience by managing appointments, assisting with inquiries, and maintaining the highest standards of service that reflect the maison's values.
- Assisting customers with product selection and providing detailed information on items, from conception to craftsmanship. - Maintaining high standards of customer service and ensuring an exceptional shopping experience. - Managing inventory, restocking items, and keeping the store organized and visually appealing. - Handling transactions, processing payments, and managing returns. - Supporting the sales team in achieving store targets and objectives.