Basel, Basel, Switzerland
Application Manager for worldwide used systems in financial, pharmacovigilance, safety, portfolio management and HR domains. Specialties: — Operation, Maintenance and Support of Worldwide Used Applications: Safety Systems (Argus Safety), Financial Systems (TM1), Portfolio Management Systems (Datura P1), HR Systems (CPT), Web Sites Governance Systems (PIONS) — Worldwide Users Support — Service Requirement Analysis — Change and Release Management — Incident and Problem Management — Contractor and Vendor Management — Service Agreement and Contract Negotiation — IT Team and Cross-Functional Team Management at Global Level — Business, Customers and Provider Relationship Management — Documentation and High Quality Level of Deliverables Provision — Financial Budgets Challenge and Management
— Performs/applies operational management of incident management, problem management, configuration management, change management, release management, financial management processes and agreements. — Understands the service providers’ capability and is able to pro-actively utilize their organization to resolve issues. — Actively manages service delivery to the agreed service levels. — Resolves routine and some non-routine service delivery issues. — Manages the customer relationship and escalates service delivery issues for resolution as required.
— Support of users at 2nd level — Supervision of the performance of the system — Deployment of new releases and patches — Correction of Data Problems Coordination with DBAs, maintenance persons, Network Management, Infrastructure, and Package Supplier Application Service Manager for Clinical Safety and Legacy Systems (ARGUS Safety)
— Maintenance and analysis of new business requirements, enhancements, technical support in collaboration with Business Information Officers of Drug Safety applications (SAVES) — Project team member for the implementation of a new safety system (Argus Safety, from Relsys Intl Inc.) — Y2K Project Manager for Clinical Safety Application (SAVES) Technical Environment is: — VAX/VMS & AIX — Oracle Database — Uniface Programming Language
— Management, training and technical support of the system that handles data exchange between HQ and affiliated companies (ACMS) — Introduction of Quality Assurance and Software Security in existing applications — Analysis, design and development of various applications based on Oracle and Uniface, like Administration of Users' Access, Advanced Querying system, etc. — Study and development of the Clinical Trial Data Dictionary replication Project Manager for the Case Image Archiving System (CIMAS)