Winchester, England, United Kingdom
Lead the strategy, governance and management of global Digital Marketing activities Extremely passionate and result driven professional with twenty years of end to end commercial and Marketing experience in the industrial & IT sectors, I am a strong leader and great communicator who enjoys the challenge of leading teams, establishing a clear direction whilst giving the team space to grow and deliver. Specialities: Best Customer Experience Design. Cross functional team management Matrix and complex environment experience Informatica PIM, Adobe DAM, SSO and SAP ERP global infrastructure
Leader of our global key digital transformation initiatives, supporting a best-in-class 360° Channel Partner Experience and measuring impact of digital technology across channel partner activities, decision journeys and value propositions. I am responsible to demonstrate digital technology’s impact on B2C and B2B revenues and support organic business growth in optimizing the digital systems and the strategy across the globe. . Define and conduct the implementation of strategic channel digital technology . Lead channel partner information integration across digital technology (eCommerce, PRM, CRM, ERP) . Pilot the key digital initiatives supporting a best in class Channel Partner Experience . Increase usage of our digital channels and qualified visits to our eCommerce platforms Achievements: . Data quality improvement MOS setup to upgrade communication et digital user experience . Setup of 2 B2C eCommerce platforms ecosystem, including Marketing Automation and Social Media and emailing communication plan resulting Multi millions of revenues . Build and deploy the company Global Machine to machine deployment strategy for 2021 and 2022 . Organizational design to optimize Global Digital Marketing team structure and effectiveness
Responsible both on the European growth and the US eCommerce implementation global project. Responsible for collaborating cross-functionally on the business, division and corporate level for next generation cloud-based ecommerce platform. Key achievements: . Lead the US eCommerce project foundation, funding approval and project plan . Build US implementation strategy, cross functional and cross SBG team building . Organisational design to optimize Global eCommerce team structure, location for increased effectiveness and efficiency . Global corporate alignment on SAP Commerce Cloud solution . Global Honeywell Industrial Safety eCommerce 2020-2023 roadmap validation on integration, migration and expansion . +40% revenue between 2018 and 2019 YTD on the EMEA eCommerce shops Responsibilities: . Orchestrate all aspects of the strategic eCommerce plan, driving the growth in EMEA and building the implementation in the US . Align eCommerce strategies with other stakeholders, ensuring key decisions are achieved . Coach, train and develop global Global team members . Lead change management plan both internally and externally . Collaborate with Corporate IT to define next generation SAP Commerce Cloud usage and deeper integration of Informatica PIM, Adobe DAM, SSO and SAP ERP global infrastructure
Ensure full delivery of the eCommerce activities for a personal protective equipment manufacturer. Define a vision and a channel strategy, lead the eCommerce activities and prepare their execution in the full EMEA region. Develop and implement strategic plans, prepare the development solutions across Europe, while ensuring quality execution to meet and exceed established goals and objectives. Key achievements: . Expand the global EMEA eCommerce strategy . Implement new EMEA sales channels in 4 new sales area . More than 850 new eCommerce clients within 6 months . +12% of incremental sales on the concerned population . +190% of eCommerce activities between 2016 and 2018 Responsibilities: . Merchandise a best-in-class online shopping experience supported by appropriate functionality . Knowledge of eCommerce/online marketing industry best practices . Lead the eCommerce activities P&L, manage Budget and ensuring cost targets are achieved as outlined in the plan
Key achievements: . Built overall eCommerce strategy based on SAP Hybris . Implement new EMEA sales channel . Coordinate a worldwide cross functional team Responsibilities: . Analyze Business needs and requirements . Lead End to end project . Ensure Leadership team project alignment . Supervise sourcing and hiring process
Key achievements: . Coordinate SAV rationalization in Europe . Redefine Business process and organization . Increase efficiency of after sales service level to 30% . Optimize annual contract process and OI for 15%. Responsibilities: . Build new channel strategies for the EMEA Service Center partnership . Organize and manage after sales activities . Increase pre and after sales customer support services level . Standardize processes
. Maximize sales performance through delivering an exceptional customer experience . Lead sustainable relationships with key accounts . Drive and manage complex sales process . Act as a role model for junior staff by setting high behavior and actions standards
. Cross functional team establishment and management . Generate new business by leveraging existing relationships, prospecting . Conduct market analysis and launch campaigns . Customer sales strategy plan creation and follow up
. Target top prospects, build client solutions, negotiate and close the business . Drive Project people management and cost control