Singapore, Singapore
With more than 30 years of experience in Automotive Sector CV, overcome countless trials and difficult situations, thereby cameforth with achievement that remains a legend.
- Resolve Distributors & ProService Partner's technical issue in ASEAN region - Handle Warranty Field Claim & conduct level 1 verification/inspections @ site - Audit & Certify ProService Partner's workshop in SG, Thailand, Philippine, Malaysia & Indonesia - Providing workshop solution equipment, test bench and diagnostic hardware & software - Provide Control System advice to mandatory organisation & government bodies in the region - Conduct ABS/EBS/ESC System Training, include retrofit on Truck, Bus, Trailer & application of secured PIN for trainees - Liaise with Germany, China, Japan counterpart on technical issue arises from time to time - Attended Control System training in ZF-CVS Australia, Melbourne (2016) - Completed WABCO Academy Courses with 9 Certifications
>Develop & Implement Localised Training Courses to suit Operator's needs >Conducted following Training: @Automotive Fundamental for all new employees, CS & Admin personnel @TET (Technical Equipping Trg) for Front-liners, SA/SE @NMT (New Model Trg) for Sales & Aftersales personnel, SA/Technicians (12 sessions, 280 pax) @Toyota Technician course (as qualified Toyota Pro-Technician) duration 5 weeks >Perform TNA (skill mapping) at Operation level & Implement appropiate training >Attended Toyota General Instructor course in Tajimi Service Centre @ Gifu, Japan (2014) >Attended Suzuki New Model Training conducted by Suzuki Motor Thailand, @ Bangkok (2015) Note: All training materials developed/prepared with reference to TEAM21 & TSA21
Overseeing Automotive Service Workshop, SPARK Car Care Service Centre, Loyang Branch. - Oversees front and back end Operations, Counter Sales & Workshop Management. - Lead a team of Supervisor, Foreman, Tech, Advisors, Motor Claim Assessor & Admin.(17staff) - Answer for Daily Sales and Reporting to Division Head on Labour & Material costing. - Actively attend to Client feedback and resolving complain at branch level. - Certified & Appointed Risk Managment Team Member, Conduct Risk Assessment. Additonal Portfolio : Part-time in-house Trainer for NITEC Automotive Technology (ITE ATC) ---------------------- Braddell - Loyang - Ubi - Sin Ming - Sungei Kadut - Pandan ----------------------- ComfortDelGro Engineering (CDGE) an engineering arm of ComfortDelGro Group. CDGE is the Approved Training Centre (ATC) for Institute of Technical Education Singapore (ITE). CDGE is the Sole-distributor of Volvo Bus in Singapore. CDGE has 6 Service Centres (for Private/Commerical vehicle) across the island of Singapore under the brand name, SPARK Car Care. SPARK Car Care handles all make & model of vehicles, from regular servicing to mechanical repair, car grooming, air-con treatment and specialise in engine computerise diagnostic. SPARK Car Care is also appointed by various insurance company as Accident Reporting Center (ARC), Authorised Workshop for all accident repairs and handles Third Party Property Damage claims. SPARK Car Care Loyang is Authorised Workshop for Hyundai and Automobile Association (AA).
Handle Motor Vehicle Accident Claim, Third Party Property Damage - TPPD (Comfort/CitycabTaxi). - Recover Claims from various Insurance Company, Perform Direct Negotiation on Claim Quantum - Review Liability, Conduct Investigation, Interview Driver (Taxi Hirer/Relief) - Provide Instruction to Appointed Solicitors on case under Litigation - Perform Online Merimen Acceptance and Update CDG CRIS system Additonal Portfolio : Part-time in-house Trainer for NITEC Automotive Technology (ITE ATC)
Engineering & Workshop Management - Deputy to Service Manager, assist on daily operation, supervise foreman & team of technicians - Overseeing Pre-Delivery Inspection (PDI) Process on new Volvo Bus B9TL roll-out - Perform VCADS diagnostic on Volvo Buses, Road-Test Volvo Double-Deck B9TL (Proto-Type) - Handle Volvo Bus Warranty Claims, Liasie with VEA/Sweden on Technical Re-call - Certified & Appointed In-house Trainer for NITEC Automotive Technology (ITE ATC) - Appointed to Lead Lean Projects in Volvo Bus Aftersales Service Dept Remark: Authorized Double-Deck Bus Tester by SBS Transit
Provide Repair Consultation & Sales of Maintenance Program - Serve all Booking & Walk-in Lexus Owner - Follow-up WIP & Update Customer work progress - Prepare Lexus Repair Estimate/Quotation - Liasie with Workshop Supervisor on daily repairs - Prepare Repair Invoices, Update Warranty Claims/Reports in system - Awarded TSA Global Service Champion - Attended Toyota Motor Corporation Seminar & Training in Nagoya, Japan (1997)
Role of Service Advisor to Project Customer RSAF in Paya Lebar Air Base - Prepare Equipment Repair Estimate for GSE OIC approval - Monitor & Update Equipment Serviceable Chart - Assist T.O. supervise team of Technicians during MTF Project in Changi Air Base - Handle In-house Contractors on Repair Works and Workshop Safety - Project Involvement includes: Mindef Isuzu WFR Maint./RSAF Ground Support Eqmt Maint./MTF Peacetime Maint.
- Serve Project Customer SAF, for Vehicle sent-in (Defu Lane). - Prepare Service Job Cards & Hand-over to Workshop Supervisor. - Assist Service Advisor on daily matters - Update Records & Monitor Vehicle Serviceable Chart - Constant Feedback on WIP to Branch Head & Customers. - Prepare & Assist to order Vehicle Spare Parts required - Closed completed Job Cards & Update WIP Chart
- Service, Maint. & Repair General Automotive Vehicles (Gasoline & Diesel) - Repair & Overhual Vehicle Engine (Gasoline & Diesel) - Repair & Overhaul Vehicle Manual Gearbox/Transmission - Service & Repair Brake System, P.Steering System, Elect. & Lighting System, Suspensions System, Rear Axle, Install Assessory etc.