Naples, Florida, United States
Highly skilled, results-oriented Sales, Marketing, and Business Development professional with 20 years of experience in competitive hospitality, fine wine, computer repair, and real estate markets. Effectively led territory startup, rapidly drove and exceeded sales expectations, of prior achieved sales goals. Cultivated relationships, facilitated account penetration, adding new product placement throughout the entire account base and territory. Excellent up selling techniques to graciously receive uncountable commitments leading to majority market share. Consistently ranked as a top producer and generated up to $2 million in annual sales revenue. Managed top clients and demanding customers with high expectations and service requirements. Outstanding communicator and negotiator with the ability to influence key decision-makers and close lucrative deals. Proven ability to build trust and rapport with customers to expand account base. Utilized 8-10 Point of Sale (POS) and touch screen systems. Supported 4 major POS and kiosk migrations including on-site implementation. Trained 200+ people on proper system operation. Exceptional problem solver with strong presentation, organizational, public speaking, team building, critical thinking, technical closing, and leadership skills. Fluent in English, and Spanish. Areas of expertise include Territory Management, Sales, Key Account Management, Food & Beverage Operations, Lead Generation & Follow-Up. Customer retention, Customer Service & Support, Contract Negotiation, Customer Engagement, and Startup Operations. New Product Launches, Dynamic Sales Presentations, Solution Sales, Business Networking, Emerging Technologies, and Product & Service Sales. I strive focusing on sales commitments to set industry standards giving me motivation to exceed goal after goal, year after year.
Embarking on this promising opportunity with one of the world’s best company! I am very excited and grateful for this opportunity to be a part of one of the strongest winning teams in the World!
Responsible for providing exceptional customer service to our members and providers. Working remotely answering inbound calls, responding to emails, and resolving customer inquiries and concerns. I consistently maintained the highest level of professionalism and customer service while adhering to company policies and procedures while following state and federal guidelines.
❑ Provide superior, world-class service to 530 members, family, and guests at one of the premier and most prestigious yacht clubs in the world. ❑ Work with management to ensure a first-class, high-volume operation for a Food & Beverage program with $2+ million in annual sales. ❑ Contribute to casual and fine dining, private club events, parties, charity galas, luncheons, buffets, and catered functions. ❑ Interact with an upscale clientele, anticipating members' needs and consistently exceeding service expectations. ❑ Provide each member with a memorable experience they will treasure and share with others. ❑ Leverage extensive wine expertise to meticulously suggest wines to compliment dishes, with no preference or detail overlooked. ❑ Intuitively ensure members’ needs are met before they even notice they need something.
Provided world class membership and guest services support at this 5-star, private club with a championship golf course ranked 22nd Platinum course in the world, Developed personal relationships with prestigious members of the club which consisted of 450 club memberships (COOs of companies, states man, bank presidents, state senators, some of the most successful real east investors from across the US, elite profound Doctors and surgeons, inventors and so much more.) I Invested my all to be able to anticipate every detailed knowledge of member food and beverage preferences. It is a prerequisite to know every member by name for seamless service and transaction (with are never handled in the club I also Contributed to sales and business development efforts. Participated in event planning, coordination, setup, and breakdown. Collaborated with a 20-person Event Operations team to conduct 300+ weddings, parties, functions, and tournaments per year, attended by up to 500 people per event. Ranked #1 in wine sales (out of a 15-person Member Services team). Increased overall wine sales by 60%. Exceeded expected net sales nightly to ensure consecutive contributions to the gratuity pool structure. Played a key role in establishing a bocce ball court and managing leagues and tournaments. I always had an agenda to make that night better than the last. Most of all I am grateful to be around great people, a wonderful HARD working team that will do whatever to make the members experiences memorable and exceptional every time!
Managed sales in a 100-mile territory for a leading supplier of high-end wines from 150 independent wine producers. Conducted weekly educational meetings and presentations for suppliers to review potential placement opportunities and promotions. Planned and coordinated wine tastings and dinners at top restaurants and country clubs attended by up to 150 people. Tripled territory sales involving on- and off-premise distribution to premium resorts and country clubs. Promoted an expanded portfolio of 350 wines. Increased account base by 150%, grew sales by over 200%, and achieved 130% of sales goal.