Swansea, Wales, United Kingdom
I’m an Administrative Officer with twenty-seven years in the Court Service, where I’ve built strong organisational, customer service, and administrative skills. Alongside my role, I’ve volunteered as a barista and worked as a freelance farm sitter. In the Court Service, I’ve led projects that cut paperwork errors in work sent to other government departments by 70%, set up a new system for working with court bailiffs across the nine courts in south and west Wales, solved IT problems as a Digital Support Officer, and raised £85 for charity during a Summer of Fun event with Llys Nini. I began my career in customer service with ASDA, where I learned how to meet customer needs, before moving into the Court Service. I’ve also taken on voluntary work with Llys Nini and freelance roles with Cilygofid Farm, gaining valuable experience in hospitality and animal care. Outside of work, I’ve completed photography courses, and I am currently learning silversmithing to develop new skills. My photography has been used to decorate the County Court office with A3 prints of striking locations across England and Wales (such as Rhossili), sparking conversations with colleagues. As a member of the local camera club, I take photos, enter competitions, and keep learning new techniques while socialising. I was proud to win the trophy for best-developed newcomer in 2022.
• Utilising my excellent administrative skills to carry out the business of the court, including creating records, scheduling and managing appointment dates, and corresponding with a variety of people from claimants to judges; • Delivery of exceptional customer service, both over the telephone and verbally when on the front of house at the public counter in the county court. This involves promptly and courteously answering any enquiries relating to court matters and liaising with stakeholders and interested parties, as well as providing information and guidance and signposting as required; • Providing local and regional IT and digital support to judges, staff, and court users and utilising my skills to coach staff in the use of newly installed software and hardware as required; • Displaying excellent organisation skills, front of house skills, and being presentable when acting as Court Clerk, ensuring that everything is in order in the courtroom before each hearing and maintaining effective communication with all parties in each case; • Training and mentoring staff in all aspects of Court business, such as drawing orders following Court hearings, issuing warrants for execution by the Court Bailiff, issuing applications, and scheduling appointments before the Judges;
• Ensured continuity of operations by monitoring livestock welfare, supplies, buildings, and site security; • Conducted routine inspections, identified issues promptly, and took appropriate action without supervision; • Coordinated with external contractors, organising materials to support efficient project completion; • Responsibility for feeding and watering livestock, monitoring their health, and providing care for newborn animals; • I work with the farmer and those who rent her fields, so good communication and teamwork skills are important; • The role requires physical labour in various weather conditions; • Providing respite for the farmer while she goes on holiday. The daily duties are: • Twice a day - Three pet lambs in the stable • Warm the milk to body temperature and then put the milk into the four baby bottles provided. • Feed the three lambs first thing in the morning and again at teatime. • Ensure the three lambs are put into the field in the morning and then put back into the stable at tea time. • Twice a day - Feed hens, ducks, and quails in the shed in the garden, and the hens in the yard • Fresh water to be put in all water containers. • Collect eggs. • Feed once in the morning and again at teatime. • Once a day, first thing in the morning - Ewes in stable • Fill bucket with sugar beet, some chaff and oats. • Give them hay and fresh water. • Once a day, first thing in the morning - Ewes in field • Fill black bucket three quarters full with sugar beet, chaff and oats. • Divide this mixture between the three troughs in the field.
• Monitored stock and removed damaged, out-of-code, not-in-set and discontinued items from displays; • Loaded and unloaded merchandise using cages, trolleys and hand pallet truck; • Organised merchandise racks by size, style and colour; • Responded to customer questions and requests in a prompt and efficient manner; • Completed all cleaning, stocking and organising tasks in assigned sales area; • Engaged with customers in a sincere and friendly manner; • Prioritised helping customers over completing other routine tasks in the store. This period of employment was a part-time position, limited to eight hours per week, on Saturdays only (with some overtime on Sundays). Sometimes when I did overtime on the Sundays, I would help the Warehouse Manager organise the stock in the warehouse. Alternatively, I would help on the other sections, setting out the stock on their shelves.