Fremont, California, United States
Achieved 100% accuracy in physical inventory audit. Optimized staffing model for warehouse resulting in $75,000 saved Y0Y. Reduced frozen goods outbound operational labor costs by 25% in Bay Area Warehouse from Q1-Q2 2022. Increased picking and packing rate by 45% through training and revamped forecasting model. Restructured labor team in Midwest Warehouse resulting in 99% accuracy in inventory control quality assurance audit. Reduced facility-wide labor cost to sales by 4% in Midwest Warehouse. Reduced labor cost per unit by 10 cents per unit in Midwest Warehouse. Increased facility throughput by 7 units per hour in Midwest Warehouse. Accomplished near-perfect refund percentage (<1%).
Led Design Failure Mode Effects Analysis for OrthoPulse products. Reduced flash in injection molding by 23% post-conducting finished products inspection. Led design and construction of Biolux HQ shipping/receiving, storage, and quality inspection facilities.
Led all front-end customer service operations. Increased employee attendance rate by 18% by restructuring staffing and scheduling model according to sales volumes. Achieved 2 promotions within 10 months of arrival (general employee to front lead, front lead to assistant manager).