Buffalo, Minnesota, United States
Accomplished IT professional with training and experience in network support and administration. Seeking to use my leadership, analytical, and communication skills in an IT role to contribute to a strong business and team.
• Prevent, detect and mitigate service security threats • Help build risk record reports for workstations and servers • Maintain Compliance within our desktop and server environments with SCCM patching • Troubleshoot workstation patching issues • Help manage Service Now que of risks and vulnerability items • Business continuity planning and testing activities on workstations/desktops • Coordinate internal software updates/patches to our workstations utilizing SCCM collections • Help define standard operating procedures for risks and vulnerabilities based off industry standards • Assist end users with machine, OS, application issues, and provide resolutions. • Assist end users with at home VPN set ups.
• Helped build Citrix environments and configurations • Create and Manage Change Requests in ServiceNow • Engineer and define Application solutions • Manage and Coordinate internal Software Releases to our production environment • Streamline existing procedures • Work with multiple teams to find best Citrix solutions for their needs. • Create standard operating procedures for our environment based off implemented solutions. • Help train and direct L2 operators on proper procedures for our team
• Virtual desktop/server configurations and deployment • Direct end user support • Manage storage clean ups for virtual machines/servers • Decommission virtual machines and servers • Convert applications from old environments to new environments • Track reoccurring problems and research solutions • Deployed Citrix images (provisioning services console, machine creation services, personal virtual disk, ect)
• Configured email accounts to correlate with a Microsoft exchange server online • Daily file backups onto storage drivers of all files within the computer system • Connected various/new computers to printers and devices on the Citrix and local networks • Retrieve data off of crashed PCs • Security camera network set up • Install requested software packages on end user computers • Set up security software and tasks for local and Citrix networks. • Configured multiple internet connections