Detroit Metropolitan Area
With over seven years of experience in network and infrastructure management, I specialize in administering, maintaining, and troubleshooting complex enterprise network environments. I work with multi-vendor technologies, including Cisco, Fortinet, VMware NSX-T, Dell, and Clavister, to deliver robust and reliable connectivity across production and customer environments. My focus includes network security, VPN configuration, firewall policy review, disaster recovery planning, and wireless controller management. As a CCNA and Fortinet-certified professional, my goal is to ensure seamless operation and security of critical IT environments. By collaborating with teams and vendors, I help implement, optimize, and support network infrastructure while addressing technical challenges. I am committed to providing exceptional service by balancing technical precision with clear, effective communication to meet the needs of our clients and stakeholders.
• Serve as escalation resource for complex network/security issues across firewalls, VPNs, routing, switching, wireless, WAFs, and production connectivity. • Implement and troubleshoot firewall policies, NAT rules, ACLs, IPsec/SSL VPN access, WAF configurations, and access-control changes. • Support Cisco, Fortinet, VMware NSX-T, Clavister, and related platforms across customer LAN/WAN environments. • Resolve BGP, OSPF, STP, VLAN, VoIP/SIP, bandwidth, VPN, and connectivity issues; coordinate vendor cases, DR tests, migrations, and change work. • Provide clear customer-facing updates, internal documentation, and follow-through for escalations and production/sandbox changes.
• Administered firewalls and network infrastructure across enterprise. • Deployed and troubleshot customer firewall configurations including ACLs, VPNs, denial-of-service policies, SD-WAN, NAT, and routing. • Configured and supported IPsec and SSL VPNs across multiple firewall platforms. • Supported BGP, OSPF, RIP, DNS, VLANs, access control, network outages, connectivity issues, and performance concerns. • Documented troubleshooting, configuration changes, and customer communication through ticketing systems.
• Administered VMware environments across over 1,000 customer environments, ensuring seamless VM deployment and configuration support. • Supported FortiGate firewall operations, including VPN creation and policy updates, enhancing network security. • Performed Windows and Linux administration, providing OS support and managing SSL certificates and DNS changes.
Monitor, decommission, troubleshoot, and replace components, hardware, and accessories in Global Data Center. • Perform local and network-based hardware administration; monitor, troubleshoot, and coordinate repair of all hardware replacements on rack-mounted servers; primarily Dell and Hewlett Packard hardware by way of remotely connecting to the management port (ILO and IDRAC). • Decommission servers; wipe and remove servers that reach End-of-Life (EOL). • Diagnose, troubleshoot and resolve a wide range of hardware and network related incidents in accordance with established Service Level Agreements (SLAs). • Document and log troubleshooting steps in Service Manager ticketing system.
Coordinate, install, remove, and troubleshoot network cables in Global Data Center • Rack and stack servers and related equipment in cabinets and racks. • Assist asset management with inventory tracking. • Run and label fiber optic and copper cables; multimode/single mode and shielded cat6.
Fulfill service requests accurately within the time-period specified by performing a variety of tasks within Active Directory to complete requests for services chosen from a catalog. • Remotely login to Microsoft Server 2012 to move, add, and change Active Directory objects, group creation/deletion of user IDs, creation of home and shared drives, and creation of software and security groups. • Proficient with PowerShell scripting to perform bulk ad hoc requests. • Consistently completed above the average of 25 requests per day. • Remote login to Linux shell via putty to run various commands and scripts to create IDs/groups in Linux environment. • Achieved employee recognition multiple times.
Supervise, install, deploy, maintain, troubleshoot, train, and assist the general-purpose user with Programs of Record and Commercial off the Shelf communications equipment, as appropriate, within the Tactical Operations Center (TOC), Command Post (CP), and vehicle platforms. • Awarded medal while deployed to Iraq. • Onsite IT support while deployed; image/reimage PCs, troubleshoot desktops, printers, routers and switches. • Achieved the rank of Sergeant and led a squad of 5-10 soldiers.