West Bend, Wisconsin, United States
Experienced IT Professional with extensive experience in WAN/LAN implementation, maintenance & support including project management, quality assurance, and customer satisfaction. Special areas of expertise include but not limited to: Technical Support, Team and Project Leadership, Business Continuity, Change Management Process Improvement (BPR), Inventory Control, Cost Saving Initiatives, Customer & Vendor Relations, Infrastructure Management TECHNICAL PROFICIENCIES Networking: WAN: CSU/DSUs, Modems, FEPs, Cisco Routers & Switches, DACS, ATM, Frame Relay, DS0/DS1/DS3, Sonet OC-x, ISDN/PRI, Racal CMS Diagnostics, Memotec EMS Diagnostics. LAN: PCs-XP & Wins7, Ethernet, Token Ring,VPN Infrastructure Cabling; Protocols: TCP/IP, IPX, QoS, VoIP, EIGRP, SNA, Bisync, Active Directory Software: Mainframe: MVS, ISPF, JES, BBI, NETVIEW-NPDA, Netspy. PC/Server: MS Office (Word, Excel, Access), WordPerfect, Netviz, Lotus Notes, Outlook, HP Openview, Checkpoint, AD, Blackberry-BES, RSA, Quintis & Remedy Ticketing System.
A privately owned and operated company providing technology staffing and consulting services to serve the client’s needs. • Performed pilot refresh roll out of PC Windows 10 for Wintrust Bank locations. • Provided project move of 140 user PCs for Duluth Trading to new Corp Center in Mt. Horeb. • Provided project move of IT equipment between floors for Physicians Realty Trust • Performed installation and support of PC Windows 10 rollout for Alliant Energy Corp. • Performed onsite resolution of Google Chrome devices for Summit Credit Union branches.
Dedicated IT Professional in the Financial Industry providing Application / Desktop Support, Implementation / Infrastructure Support and Customer Training Support. Looking for a company to continue my career and not limited to the financial industry, but still be able to provide exceptional customer service and personal growth.
The largest private talent management firm in the world providing IT staffing solutions, IT services and talent management. • Performed as a Spotter and Cabling assistance to NET Technologies Technician at Walmart Stores. • Assisted Henry Schein / Advance Dental Professional with Windows10 PC Refresh project. • Provided project assignment to upgrade PCs from Window7 to Windows10 and migrate the end users from the Mortara Instruments to Hill-Rom platform. • Provided project assignment to enhance and support to the Sears retail network in Wisconsin which was part of a nationwide initiative. • Performed onsite survey of building maintenance equipment focusing in on products that are or can be IP enabled on the Wells Fargo branches and specialty offices.
Responsible for providing assistance and support to the Dealership Sales Staff as well as serving the customer directly as needed. • Instruct the customer on the use of the vehicle navigational system and other technical components. • Follow-up with assigned customer leads & tasks from the dealership software application. • Manage inbound and outbound customer email and phone inquiries. • Act as the Sales staff overflow and assist the customer on their next new or used vehicle purchase.
Responsible for providing technical support in a call center environment for digital electronic locks and access control security systems, using low voltage, network topologies, and proprietary computer based applications within a tiered technical support structure. • Functioned as the primary contact for customer technical support issues through the phone, email and web queues. • Log and documented all customer interactions and incidents into Customer Relationship Management system (CRM). • Consistently delivered reliable and professional support to the customers while utilizing product knowledge and in-depth technical and diagnostic skills. • Documented, re-create issues and test for more in depth diagnosis