Thomas Richmond

Experiential Project Manager | Browns Fan

Lakewood, Ohio, United States

About

Results-driven professional transitioning from sales into project management, bringing a strong foundation in client relationships, problem-solving, and cross-functional coordination. My experience in the trade show and events industry has taught me how to manage moving parts, communicate clearly under pressure, and deliver projects on time while keeping the client experience front and center. I thrive in fast-paced environments where organization, adaptability, and attention to detail matter. Whether coordinating timelines, managing stakeholders, or solving unexpected challenges, I enjoy bringing structure to complexity and helping teams execute successfully. Currently focused on growing my career in project management within the events and experiential marketing space, with a passion for creating seamless experiences and measurable results.

Experience

  • Experiential Project Manager at RGI Creative
    May 2026 - Present · 3 mos

    ▪ Manage end-to-end execution of custom trade show exhibits and experiential projects from kickoff through installation and closeout. ▪ Coordinate cross-functional teams including design, fabrication, logistics, and client stakeholders to ensure on-time, on-budget project delivery. ▪ Serve as primary client contact, leading project timelines, status updates, and expectation management throughout each engagement. ▪ Oversee project budgets, vendor relationships, purchase orders, and change orders to maintain financial accuracy and profitability. ▪ Develop and maintain detailed project schedules, ensuring milestone accountability across internal teams and external partners. ▪ Support trade show logistics including shipping, installation/dismantle (I&D), show services, and on-site execution. ▪ Identify and resolve project risks proactively to minimize delays and ensure high-quality client outcomes. ▪ Deliver immersive brand experiences aligned with client goals, creative vision, and operational requirements.

  • Account Executive at FORMATECH
    Aug 2025 - May 2026 · 10 mos

    ▪Close complex, high-value projects with deal sizes ranging from $30K–$100K+, coordinating closely with internal teams to ensure scope alignment, pricing accuracy, and execution excellence. ▪Implemented Apollo.io to enhance the sales process for the team, driving efficiency and effectiveness. ▪Own and manage national client accounts, leading the full sales cycle from initial discovery and design consultation through fabrication, logistics, and on-site installation at major trade shows. ▪Develop and grow a nationwide client base through consultative selling, uncovering brand goals, budget requirements, and exhibit strategy to deliver custom solutions aligned with client objectives. ▪Act as the primary point of contact for clients, maintaining long-term relationships while identifying opportunities for repeat business, upsells, and program expansion. ▪Collaborate cross-functionally with design, fabrication, inventory, logistics, and venue management teams to deliver projects on time, on budget, and to client expectations. ▪Represent clients through on-site coordination and installation phases, ensuring smooth execution and reinforcing trust through consistent communication and accountability.

  • Business Development Representative at The Austin Company
    Oct 2023 - Jun 2025 · 1 yr 9 mos

    ▪Supported pursuits for projects ranging from $20-$100M+ ▪Supported business development efforts for large-scale design-build and construction projects, partnering with sales leadership to position solutions aligned with client goals and budgets. ▪Coordinated proposal development, RFQs, and client presentations, ensuring accuracy, competitive positioning, and on-time delivery across multiple stakeholders. ▪Acted as a key liaison between clients, internal teams, and external partners to clarify scope, timelines, and expectations during pre-construction and pursuit phases. ▪Analyzed project requirements, pricing inputs, and feasibility considerations to support informed go/no-go decisions and pursuit strategies. ▪Collaborated cross-functionally with design, engineering, and leadership teams to develop compelling value propositions for prospective clients.

  • Sales Coordinator at Winston Products, LLC
    Mar 2022 - Oct 2023 · 1 yr 8 mos

    ▪Supported the sales team by coordinating order flow, inventory tracking, and point-of-sale reporting to ensure accurate forecasting and timely fulfillment across accounts. ▪Maintained and analyzed monthly POS and inventory data to identify trends, support replenishment decisions, and improve communication between sales and operations teams. ▪Assisted with trade show planning and execution, representing multiple product lines and supporting customer engagement efforts to generate interest and leads. ▪Designed and executed product displays to enhance brand visibility and attract prospective customers in retail and event environments. ▪Acted as a key liaison between sales, warehouse, and customer service teams to resolve issues quickly and maintain a high level of client satisfaction. ▪Managed ongoing customer inquiries and service needs, strengthening relationships and supporting long-term account retention

  • Recruiter at Aston Carter
    Sep 2021 - Mar 2022 · 7 mos

    ▪Managed full-cycle recruiting processes, sourcing, screening, and placing candidates across multiple roles. ▪Built and maintained relationships with candidates and hiring managers to align talent with business needs. ▪Developed strong communication, negotiation, and client-facing skills foundational to a sales career.