Greater Bristol Area, United Kingdom
Program leader with 11 years experience spanning project and technical services management with software development. Accomplished in delivery of project portfolios I build and lead cross-functional, high performing teams delivering SaaS solutions and Software Developement across a portfolio of software projects and customer engagements, aligning resource utilization. Program level outcomes, helping organizations scale software development and professional services delivery. Scaling up and mentoring development teams, building delivery process through to maturity. · Embedded Software Development. · Software Testing. · Software Development Lifecycle (SDLC) · Agile and Kanban delivery framework. · Program planning, governance, and execution. · Cross-functional and executive stakeholder management. · Risk, dependency, and delivery management. · Team leadership, mentoring, and resource planning · Customer engagement and account growth. · Program & Portfolio Leadership. · Project Governance & Execution.
Performed end to end Program management responsibilities, collaborating directly with the Director of Professional Services due to the absence of a dedicated Program Manager role. Acted in a dual role combining team leadership and project management, coordinating multiple workstreams and ensuring strategic alignment across the business. Management of a Portfolio of Embedded Software projects. Software development lifecycle, risk control, budget oversight, task tracking. Provided leadership to a team of embedded software developers, driving delivery outcomes through effective resource planning, capacity management. Team growth and mentoring. Reported directly to the Director of Professional Services, providing programme-level insights.
Owned end-to-end delivery of embedded software Programs, ensuring alignment with business objectives, quality standards, and delivery timelines.Managed program-level reporting, risk escalation and resolution, while supporting pre-sales and contract negotiation tasks. Coordinated cross functional teams across engineering, operations, and client stakeholders. Oversaw budgets, resource allocation, and risk mitigation. Reported directly to the Director of Professional Services, providing programme-level insights.
Performed end to end Program management responsibilities, collaborating directly with the Director of Professional Services due to the absence of a dedicated Program Manager role. Managed end-to-end delivery of Enterprise Communication SaaS implementations, ensuring alignment with client objectives and timelines. Provided technical escalation oversight across Web, Mobile, Kiosk, and Hardware channels. Ensuring predictable delivery cadence. Led and mentored a team of implementation consultants, overseeing performance and professional development. Developed and maintained implementation processes, pilot rollouts, and migration strategies to ensure smooth adoption of software and hardware solutions. Reported directly to the Global Head of Professional Services.
Delivered end-to-end customer onboarding for Enterprise Communications SaaS within the professional services team, ensuring alignment with business objectives and delivery milestones. Defined and implemented processes for support and project escalations, improving operational efficiency and reducing the need for executive intervention. Managed requirements capture, deployment planning, testing, and rollout for client implementations. Collaborated with sales and delivery teams to support SOWs, RFPs, and proposals for new and existing customers.
Managed end-to-end onboarding of airline operators onto Rolls-Royce’s engine-lifing program, overseeing planning, execution, and delivery milestones. Coordinated across cross-functional teams, including engineering, operations, and client stakeholders, to ensure compliance, smooth deployment, and operational readiness. Provided technical support and issue resolution during the implementation lifecycle, ensuring high client satisfaction and adoption. Reported program status, risks, and delivery insights to the Program Manager, contributing to strategic decision-making.