Hendersonville, North Carolina, United States
Highly versatile IT professional with a unique blend of technical expertise, strong interpersonal skills, and a passion for problem-solving. I excel in translating complex technical concepts into user-friendly language, fostering effective collaboration, and delivering innovative solutions that meet both technical and business objectives.
●Manage development projects related to ServiceNow including customer onboarding, service catalog development, customer facing portals, Native SNOW modules, integrations, and more. ●Manage operational projects related to IT infrastructure, including VPN deployments, Remote Desktop Access, SNOW ITOM, and hardware integration. ●Implement organizational adoptions of best practices for ITIL, PMO, and Agile methodologies, including demand/intake management development, ITSM, and UX development. ●Manage the Enterprise Ticketing program, managing projects, defining and adhering to strategic business goals for the SNOW platform, and curate demand management for the program to assign correct work types to varying scopes of work. ●Guide leadership through current status on weekly basis, providing world class customer service and visibility to work I am responsible for. ●Consult and advise on industry best practices as they related to Project and Program Management, ITIL, and ServiceNow
● Manage IT Infrastructure projects, including app upgrades, conversions, and migrations, including coordinating full stack applications resulting in a streamlined process for app migration ● Implement PMO processes according to industry best practices to maximize business accountability resulting in significant decrease in unnecessary and unvetted projects. ● Integrate newly acquired practices into corporate processes, tools, and applications that produces outcomes aligned with goals of integration and acquisition ● Facilitate agile based projects centered around data analytics, resulting in increased business awareness of KPI’s and financial information related to value based care ● Consult with corporate leadership to determine workforce capacity, service management best practices, and project management processes, delivering a streamlined system that gives the business radically new visibility on operations and projects.
● Lead application migrations and software upgrades during domain migration and acquisition, migrating over 30 applications to a highly secured domain ● Integrated applications and devices into EHR as part of NCDV Device Integration team, delivering over 10,000 proprietary devices for an enterprise wide RTLS system. ● Utilized ServiceNow to manage and lead projects, as well as build out the team’s CMDB, resulting in the implementation of Incident and Service Catalog Task SLA’s of appropriate length
*Sole Propietorship with a focus on technology integration *Quotes, designs, installs, and maintains technology solutions for small business *Event coordination and consultation with a focus in live sound *Technology consultation, emphasizing audiovisual applications
*Maintained customer relationships and fulfilled contractual work which, including support for IT workflows and RTLS application and device support *Installed, maintained, and programmed audiovisual systems with a focus on Crestron integrations *Composed audiovisual diagrams and drawings for internal design and customer approval *Worked a team ticket queue that was integrated with our primary client, resolving incidents and fulfilling requests in a timely manner